Job Title: Quality Manager

Job Description

The Quality Manager leads the development, implementation, and continuous improvement of site-wide quality systems to ensure products and services consistently exceed total quality requirements. This role drives a transition from reactive to proactive quality by embedding robust quality processes into manufacturing, maintaining and enhancing ISO 9001 and AS9100, and serving as the primary quality interface for customers in an aerospace and defense manufacturing environment. The position offers the opportunity to build and strengthen a growing quality organization, deliver measurable business impact, and support products from prototype through full-rate production.

Responsibilities

• Lead, manage, and mentor the Quality department team, including Quality Engineers and supporting personnel, while developing talent and building a sustainable organization that supports future growth.
• Lead the quality team’s efforts to improve internal quality by embedding quality into manufacturing processes rather than relying solely on end-of-line inspection.
• Implement sustainable, process-based quality systems in production, including process controls, sample audits, and continuous improvement initiatives.
• Support Manufacturing, Engineering, Operations, Sales, and Customer Service in resolving quality problems, implementing corrective and preventive actions (CAPA), and driving cross-functional improvement projects.
• Develop and maintain audit programs and procedures for all levels of audit activity, including internal and external audits and supplier audits.
• Maintain and continuously improve ISO 9001 and AS9100 quality management systems, ensuring document control, compliance, and effective quality system maintenance.
• Own incoming quality control and oversee supplier performance to quality requirements, including supplier quality initiatives, vendor certification, and establishment of effective acceptance criteria and product monitoring.
• Develop, implement, and sustain customer-specific quality requirements, ensuring they are translated into clear internal processes, controls, and documentation.
• Interface directly with customers as the face of quality, responding to quality concerns, leading corrective action efforts, and communicating root cause and corrective actions in a clear and timely manner.
• Ensure consistency of purchased components through vendor certification, effective acceptance criteria, and ongoing product monitoring and inspection.
• Provide quality process, tooling, and fixture support for new and sustaining product development, enabling one-piece flow and supporting products from prototype through full-rate production.
• Drive customer-specific quality problem resolution using established processes and tools, including root cause analysis, CAPA, and continuous improvement methodologies.
• Embrace and utilize Daily Management processes to monitor performance, drive accountability, and ensure execution of quality and operational objectives.
• Lead projects involving cross-functional teams and external stakeholders, delivering measurable results and business impact through quality and process improvements.
• Review, maintain, and improve site-wide quality systems, policies, and procedures to support regulatory compliance and customer requirements.
• Respect and protect all confidential, privileged, personal, legally regulated, and proprietary information while performing all quality management activities.

Essential Skills

• Proven experience managing and leading a quality team in a manufacturing environment, including supervisory or management responsibilities.
• Quality management experience in the aerospace and defense industry, with strong understanding of manufacturing quality processes and controls.
• Hands-on experience with ISO 9001 and AS9100 quality management systems, including maintenance, implementation, and continuous improvement.
• Demonstrated expertise in CAPA (Corrective and Preventive Action) management, including root cause analysis and implementation of effective corrective actions.
• Experience conducting and overseeing internal and external audits, as well as supplier audits, to ensure compliance with quality standards and requirements.
• Ability to interpret customer quality requirements and translate them into internal actions, process improvements, and documented procedures.
• Experience supporting products from prototype through full-rate production, ensuring consistent quality throughout the product lifecycle.
• Strong project management skills, with demonstrated success leading cross-functional initiatives and delivering mea