Field Service Technician

Water Treatment & Controls Technology, Inc. (WTCT) is a water and wastewater utility treatment equipment and service company established in 1976. WTCT’s equipment sales and services are focused on Florida, Georgia, and Alabama. We pride ourselves on providing reliability, professionalism, quality, and value for our customers. We are looking for a Field Service Technician to be based in our southern Florida region.

Summary

The purpose of this position is to favorably represent WTCT to the public and generate profitable business by providing installation, repair, and preventive maintenance service to the Company’s customers. Must have technical and mechanical knowledge of the water and wastewater treatment industry. Excellent communication skills and a pleasing personality is required. Overnight travel is a requirement of this position. Continued training throughout employment is required and provided by WTCT. Must possess a valid driver’s license.

EXAMPLES OF WORK (illustrative only):

This position is responsible for the service, installation, and troubleshooting operations of the Company’s products which may include tasks such as:

• Perform day-to-day activities as they relate to the customer’s needs.
• Interacting with municipal, industrial, and private utility customers by phone, in person, or any form of written correspondence.
• Daily completion of scheduled maintenance (preventive/corrective/investigative) related service and/or project orders.
• Perform chemical feed and water/wastewater treatment equipment installations as required.
• Create a work schedule to include making appointments with end users, engineers, and contractors, as necessary.
• Review service log daily to ensure service orders are addressed in the most efficient manner possible.
• Complete various other components within their duties such as managing idle times and other time management related factors.
• Participate in the coordination of activities as it relates to the service log with WTCT management and sales representatives to meet customer expectations.
• Identify and implement corrective action where necessary to maintain WTCT standards.
• Ensure assigned company vehicles are operated in accordance with company policy.
• Adhere to all WTCT policies and procedures.
• Recommend process improvements.
• All other duties as assigned.

The Field Service Technician must demonstrate good knowledge of the scope and purpose of the service assigned relating to chemical feed and ancillary items related to the water and wastewater industry. This employee must demonstrate the ability to converse with customers on difficult problems and create action plans for the resolution of any issues. Work is performed under the general supervision of the Territory Manager.

Required Knowledge:

• Knowledge of water and wastewater treatment practices and the equipment used for same.
• Mechanical ability to adjust, repair, and install all types of chemical feed equipment.
• Knowledge of occupational hazards and corresponding safety precautions.
• Knowledge of tools, equipment, or machinery necessary for proper operations of the customer’s treatment system.
• Knowledge of basic service preventive maintenance.
• Skill in following oral and written communication.
• Skill in identifying unsafe conditions and taking corrective action.
• Skill in conflict resolution.
• Ability to troubleshoot and problem-solve.
• Ability to use personal or handheld computer devices.
• Ability to read basic engineering drawings or blueprints as it relates to treatment system.

Physical Demands:

Must possess mobility to work in water/wastewater treatment plants and related facilities: strength, stamina, and mobility to perform heavy physical work, to work in confined spaces, around machines, to climb and descend ladders, and to operate varied hand and power tools and construction equipment: vision to read gauges and identify appurtenances; and hearing and speech to communicate in person and over the telephone.

This job involves fieldwork requiring frequent walking in operational areas to identify problems or hazards. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate above mentioned tools and equipment. Positions in this classification bend, stoop, kneel, reach, and climb to perform work and inspect work sites. Employees must possess the ability to lift, carry, push, and pull materials and objects up to seventy-five pound