JOB DESCRIPTION

JOB TITLE: Field Service Technician

EMPLOYER: OME Inc.

SUMMARY: Performs a wide range of skilled mechanical work to produce quality products in a timely manner; performs operations from work instructions.

DUTIES AND RESPONSIBILITIES:

· Performs a wide range of skilled repetitive mechanical assembly operations in support of production projects.

· Assembles, modifies, reworks, and/or reassembles production components utilizing drawings, process documentation, and/or verbal instructions.

· Prepares and utilizes basic hand tools and machines including but not limited to power screwdriver, ruler, solder iron, clamp machine, heat gun, vise, solder pot, crimpers, pinning machine, and automatic wire strippers.

· Identifies wires with use of basic color code sequence.

· Participates in first time production runs of new products.

· Supports cycle count activity, inventory handling, and inventory transactions following established material procedures.

· Participates in continuous improvement and team building activities; maintains productive working relationships with all team members.

· Possesses and maintains thorough knowledge of industry, machinery, and techniques.

· Possesses and maintains thorough knowledge of all applicable safety regulations and considerations.

· Assists with creation of work instructions and bills of material as needed.

· Completes all required paperwork; prepares required reports and correspondence.

· Performs clean-up, bend organization, and tool inventory activities.

• Performs other related duties as assigned by management.

QUALIFICATIONS:

· One to two years related experience or equivalent.

· Excellent manual dexterity and hand/eye coordination.

· Ability to identify colors.

· Ability to read and understand work instructions and assembly drawings.

· Familiarity with various mechanical and electrical measuring equipment.

· Commitment to excellence and high standards

· Strong organizational, problem-solving, and analytical skills

· Ability to manage priorities and workflow

· Versatility, flexibility, and a willingness to work within constantly changing

priorities with enthusiasm

· Acute attention to detail

· Ability to work on complex projects with general direction and minimal guidance.

· Ability to understand and follow written and verbal instructions.

· Ability to understand any and all safety requirements and cautions

· Ability to perform the physical labor necessary

COMPETENCIES:

• Analytical--Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
• Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Technical Skills--Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Customer Service--Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills--Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication--Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication--Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Change Management—Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change;