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Job Description
Job Description
POSITION OVERVIEW:
We are seeking a warm, organized, and detail-oriented Receptionist / Front Office Coordinator to join our dynamic team. The ideal candidate will have excellent communication skills, a passion for helping others, and the ability to thrive in a fast-paced, multi-provider healthcare environment. This role is critical to the patient experience—from the first call to checking out after treatment. Preference will be given to candidates with experience in a medical, chiropractic, or physical therapy office.
ABOUT HEALTH ATLAST WEST LA
Health Atlast West LA is a fully integrated, multi-disciplinary healthcare practice dedicated to providing comprehensive, patient-centered care. Our team includes medical doctors, physical therapists, chiropractors, acupuncturists, physiotherapists, and massage therapists who collaborate to optimize patient health and well-being.
Our core values guide our hiring process: we are inspirational, disciplined, accountable, transparent, aligned, and results-oriented.
Our core values guide our hiring process: we are inspirational, disciplined, accountable, transparent, aligned, and results-oriented.
SUCCESS LOOKS LIKE
• Patients feel welcomed, supported, and well-informed throughout their visit.
• Patients are scheduled out for all their visits.
• Patients are scheduled out for all their visits.
• Appointments are efficiently scheduled with high patient retention and a 90%+ show rate.
• The front office runs smoothly, with accurate billing, proper paperwork, and clear communication between providers and patients.
• The front office runs smoothly, with accurate billing, proper paperwork, and clear communication between providers and patients.
OBJECTIVES
• Greet patients warmly, creating a welcoming and professional first impression of the clinic.
• Answer phones promptly and professionally, triage calls, schedule appointments, and follow up on missed appointments.
• Maintain accurate patient records, collect necessary forms, and verify insurance coverage when needed.
• Check patients in and out, process payments, and explain treatment plans and payment options in coordination with providers.
• Support the clinic in maintaining a high appointment show rate and strong patient satisfaction through effective communication and scheduling.
• Coordinate follow-up care and assist patients in staying on track with their recommended treatment plans.
• Manage day-to-day administrative tasks including emails, faxing, scanning, and organizing supplies.
• Collaborate with clinical staff to support smooth patient flow and communication across departments.
• Answer phones promptly and professionally, triage calls, schedule appointments, and follow up on missed appointments.
• Maintain accurate patient records, collect necessary forms, and verify insurance coverage when needed.
• Check patients in and out, process payments, and explain treatment plans and payment options in coordination with providers.
• Support the clinic in maintaining a high appointment show rate and strong patient satisfaction through effective communication and scheduling.
• Coordinate follow-up care and assist patients in staying on track with their recommended treatment plans.
• Manage day-to-day administrative tasks including emails, faxing, scanning, and organizing supplies.
• Collaborate with clinical staff to support smooth patient flow and communication across departments.
• Accurately reporting and recording of financial information.
• Ensure the statistics and KPIs are updated and reported daily.
COMPETENCIES
• Strong customer service and communication skills—both in person and on the phone
• Able to answer multiple phone lines skillfully
• High attention to detail and ability to multitask in a fast-paced healthcare setting
• Professional appearance and demeanor, with a calming and caring attitude
• Experience using scheduling software and electronic medical records (EMR) (preferred)
• Knowledge of medical office procedures, insurance verifications, and co-pay collections (preferred)
• Ability to maintain confidentiality and follow HIPAA regulations
• Strong organizational and time management skills
• High attention to detail and ability to multitask in a fast-paced healthcare setting
• Professional appearance and demeanor, with a calming and caring attitude
• Experience using scheduling software and electronic medical records (EMR) (preferred)
• Knowledge of medical office procedures, insurance verifications, and co-pay collections (preferred)
• Ability to maintain confidentiality and follow HIPAA regulations
• Strong organizational and time management skills
• Knowledge of Microsoft Office products and Google products.
• Able to type +50 wpm (a plus)
• Comfort working with diverse patients and practitioners in an integrative setting
• Comfort working with diverse patients and practitioners in an integrative setting
EDUCATION AND EXPERIENCE
• High school diploma or equivalent (required)
• 1+ years of experience in a healthcare, chiropractic, physical therapy, or wellness office (preferred)
• Familiarity with EMR systems and Microsoft Office (preferred)
• Bilingual abilities (Spanish) are a plus but not required
• CPR certification (preferred or willing to obtain)
• 1+ years of experience in a healthcare, chiropractic, physical therapy, or wellness office (preferred)
• Familiarity with EMR systems and Microsoft Office (preferred)
• Bilingual abilities (Spanish) are a plus but not required
• CPR certification (preferred or willing to obtain)
PHYSICAL REQUIREMENTS
• Ability to sit, stand, and walk for extended periods
• Ability to bend, reach, and lift up to 25 pounds occasionally (e.g., supplies, files)
• Adequate hearing and visual acuity to interact with patients and operate office equipment
• Manual dexterity for using computer systems, phones, and other office tools
• Ability to multitask and maintain focus in a high-traffic environment
• Ability to bend, reach, and lift up to 25 pounds occasionally (e.g., supplies, files)
• Adequate hearing and visual acuity to interact with patients and operate office equipment
• Manual dexterity for using computer systems, phones, and other office tools
• Ability to multitask and maintain focus in a high-traffic environment
About HEALTH ATLAST WEST LA