***We appreciate your interest in joining our team. Due to the high volume of applications, we are unable to provide individual status updates over the phone. If your application advances to the next stage, we will contact you directly. Thank you for your understanding.***

AT LEAST 1 YEAR EXPERIENCE IN MEDICAL AESTHETICS (DERMATOLOGY, PLASTIC SURGERY, COSMETIC SURGERY, FULL SERVICE MEDI-SPA) IS REQUIRED.

FACIAL COSMETIC SURGERY BOUTIQUE PRACTICE - DIRECTOR OF FIRST IMPRESSIONS

Job Summary:

We are seeking a dedicated and compassionate Facial Cosmetic Surgery Director of First Impression to join our team. In this role, you will be a central point of contact for our patients, ensuring a seamless and positive experience throughout their journey. Your responsibilities will include tracking office leads, scheduling consultations, educating patients on procedures and treatments, coordinating pre-operative and post-operative care, and providing exceptional customer service. As a Director of First Impressions, you will play a vital role in creating a warm and supportive environment for our patients.

Training & Education Provided: We offer thorough training and education to the right candidate. A genuine passion for the aesthetics industry is a must.

Qualifications:
We are looking for a candidate who possesses the following qualifications:

- Experience: Proven experience in medical aesthetics and direct patient care - which may include scheduling for productivity, treatment plan presentation, discussing financials, and collecting deposits.
- Customer Service: Excellent customer service and communication skills to effectively interact with patients and provide them with a caring and positive experience.
- Empathy: Ability to present a friendly and caring manner that reflects positively on the practice and puts patients at ease.
- Organization: Strong organizational skills with the ability to manage multiple projects simultaneously, prioritize tasks, coordinate with various departments and individuals, and implement effective tracking processes.
- Computer Proficiency: Proficient in the latest versions of Microsoft® Office, and Electronic Medical Records systems. Quick adaptability to new software is essential.
- Attention to Detail: Highly organized with exceptional attention to detail and problem-solving skills.
- Continuous Learning: Commitment to acquiring new skills, staying updated with the latest information, and developing the competencies necessary for successful performance in this role.

Responsibilities:
As a Facial Cosmetic Surgery Director of First Impressions, your responsibilities will include:

1. Patient Experience:

- Excel at Front Desk and Reception Role directing first impressions for all new and established patients.
- Create a warm, safe, and trusting atmosphere while counseling patients on cosmetic procedures and pre- and post-operative care.
- Respect and empathize with patients' needs and concerns, maintaining a professional and compassionate approach.
- Ensure appropriate personal appearance to facilitate positive patient interaction.

2. Patient Coordination:
- Serve as the primary point of contact for all patient inquiries, including phone, email, and website communication.
- Schedule patient appointments, including consultations, surgical and non-surgical treatments, and pre- and post-operative visits.
- Educate patients about surgical procedures and non-surgical treatments, including financing options, scheduling, continuing care requirements, and realistic treatment expectations.
- Provide exceptional customer service, greeting customers warmly, answering questions accurately and timely, making relevant product/service recommendations, and accommodating special requests.
- Communicate relevant patient information to providers, including patient concerns and goals.

3. Treatment Planning and Financials:
- Create, present, and review detailed and accurate treatment plan quotes with patients.
- Review pricing and financing options, explaining surgical fees, professional fees, and surgical facility fees.
- Complete follow-up correspondence with patients as necessary.
- Ensure all required documents, such as consent forms, referrals, labs, and financial deposits, are in order and signed prior to the surgery date.
- Track and evaluate patient and procedure conversion rates, regularly communicating results to providers and practice management.

4. Administrative Suppo