This document is intended to describe the general duties required for this position.  It is not intended to serve as an exhaustive list of duties, skills, and responsibilities. 

 Responsibilities:

·         Assist patients to exam rooms and obtain complete and accurate vital signs.

·         Obtain and document all pertinent information in patient’s charts.

·         Anticipate, assist and perform procedures ordered by the phone.

·         Maintain timely patient flow and room availability.

·         Maintain patient safety and confidentiality.

·         Reinforce patient education and participate in patient teaching.

·         Stock and maintain exam rooms, nursing stations and individual workstations.

·         Participate in unit duties such as cleaning and sterilizing instruments and ordering supplies.

·         Maintain a current, accurate surgical log, procedure log, lab log and patient tickler files, as appropriate.

·         Maintain and monitor all equipment used for patient care and testing. Report any discrepancy to supervisor.

·         Assist with training and orientation of new personnel.

·         Actively participate in nursing QI by identifying problems, providing solutions and evaluating outcome.

·         Ensure appropriate handling and accurate documentation of all medications ordered by the provider.

·         Knowledgeable with referral system and ensures accurate and timely follow through with all referrals generated.

·         Universal precautions utilized in all patient care.

• Verify eligibility with all insurances, request authorizations/referrals
• Contact Primary Care Physicians for required information
• Follow up with the insurance authorization department to obtain authorizations in a timely manner
• Create charts and upload all authorizations and referrals
• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.

KNOWLEDGE, SKILLS AND ABILITIES:

·         Medical practice and organizational policies to administer patient care.

·         Examination, diagnostic and treatment room procedures.

·         Use and maintenance of medical equipment and instruments to administer patient care.

·         Common safety hazards and precautions to establish a safe work environment.

·         Excellent people skills. Ability to work well and effectively with others.

• Excellent telephone and communication skills
• Knowledge of CPT codes and different types of insurances (Medi-Cal/HMO/PPO)
• Ability to work quickly and under pressure

·         Multi-tasking, Flexibility, Customer Service driven

·         Good time management, team player mentality

 EDUCATION

High School Diploma or equivalent; completion of medical assistant program

 LICENSE/CERTIFICATION

Certification obtained from an accredited Medical Assistant program preferred.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform