This role combines hands-on clinical care with diagnostic imaging and administrative support in a busy clinic setting. You will provide direct patient care, perform basic X-ray imaging as a licensed Basic Machine Operator, support providers with clinical procedures, and manage essential front office and electronic medical record tasks to ensure a smooth and positive patient experience.

• Perform medical assisting duties, including rooming patients, obtaining vital signs, and preparing patients for examinations and procedures.
• Conduct basic X-ray imaging and radiographs in accordance with Florida Basic Machine Operator (BMO) licensing requirements and clinic protocols.
• Administer TB tests and other injections or treatments as directed by providers, ensuring accurate documentation and patient education.
• Change dressings and provide wound care support under the direction of clinical staff, maintaining strict infection control standards.
• Complete patient updates and data entry accurately in the electronic medical record (EMR), including documenting visits, procedures, and follow-up plans.
• Answer inbound phone calls in a professional and courteous manner, addressing patient questions, routing calls appropriately, and taking detailed messages for clinical staff.
• Schedule and coordinate patient appointments, follow-up visits, and diagnostic tests, ensuring efficient use of provider and clinic time.
• Order laboratory tests as directed, ensure proper specimen handling, and coordinate with laboratory partners for timely processing.
• Relay lab results to patients and providers in accordance with clinic protocols, ensuring clear communication and appropriate documentation.
• Perform triage duties, including gathering patient symptoms and history, prioritizing needs, and escalating urgent concerns to clinical staff.
• Support lab-related tasks such as lab draws and specimen collection, following established safety and quality procedures.
• Provide front desk support, including patient check-in and check-out, insurance verification, and general customer service.
• Use EMR systems, specifically Athena, to manage patient records, appointments, and clinical documentation accurately and efficiently.
• Collaborate with providers, nurses, and other team members to deliver coordinated, high-quality patient care.
• Maintain exam rooms, X-ray areas, and clinical equipment in clean, safe, and ready-to-use condition.
• Follow all clinic policies, healthcare regulations, and privacy requirements to protect patient confidentiality and safety.

• At least 2 years of experience in medical assisting and X-ray/basic machine operator duties.
• Medical assisting diploma or certification from an accredited program.
• Valid Basic Machine Operator (BMO) certification for X-ray in the state of Florida.
• High school diploma or equivalent.
• Hands-on experience with patient care, including rooming patients, vital signs, and clinical support.
• Proficiency with electronic medical records (EMR), specifically Athena.
• Experience with medical records management and electronic health records.
• Knowledge of medical terminology and clinical workflows.
• Experience performing or supporting lab draws and ordering laboratory tests.
• Ability to perform triage, gather patient information, and prioritize patient needs.
• Strong customer service skills in a healthcare or medical office setting.
• Ability to answer and manage high volumes of inbound phone calls professionally.
• Experience with appointment scheduling and front desk operations in a medical environment.
• Basic Life Support (BLS) knowledge or certification.
• Understanding of health insurance processes and documentation.

• Registered Medical Assistant (RMA) or equivalent credential is a plus.
• Previous experience working in a clinic or outpatient healthcare setting.
• Experience performing radiographs and operating X-ray equipment as a BMO.
• Familiarity with insurance verification and authorization processes.
• Strong attention to detail for accurate data entry and documentation.
• Excellent communication skills with patients, providers, and colleagues.
• Ability to multitask and stay organized in a fast-paced clinical environment.
• Commitment to delivering compassionate, patient-centered care.
• Comfort with both clinical and administrative responsibilities, including front desk and back office support.