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Job Description
Job Description
About Us
Position Summary
Key Responsibilities
Job Title: Customer Service Representative (Bilingual) - Entry Level (Full time).
- Location: 1200 Golden Key Circle Ste 327. El Paso, TX 79925
- Pay: $10.00 – $13.00/hour
- Hours: Monday-Friday. 9:00 am 5:30 pm. Half an hour lunch break.
- Availability: May require working after hours during annual enrollment period (Sept-Jan).
About Us
We are a growing health insurance agency that has proudly served individuals, families, and businesses throughout Texas and New Mexico for over 10 years. Our mission is to help people understand and access healthcare coverage through education, guidance, and exceptional customer service.
Unlike high-pressure sales environments, we focus on building lasting relationships with our clients by providing accurate information, personalized support, and a positive customer experience. Our team is passionate about helping others while maintaining a professional, supportive, and collaborative work environment where employees have opportunities to grow and develop new skills.
Position Summary
The Client Services Specialist serves as one of the first points of contact for our clients and plays a critical role in creating a positive customer experience. We are seeking a dependable, bilingual Customer Service Representative who is passionate about helping others and providing outstanding customer support.
The ideal candidate is organized, patient, detail-oriented, and comfortable communicating with clients in both English and Spanish. Previous customer service, administrative, healthcare, insurance, or call center experience is preferred but not required. This role provides valuable experience in insurance operations. High-performing employees may have opportunities to advance into Client Services Management, Insurance Operations, Enrollment Support, and other leadership roles as the company grows.
Why Join Our Team?
Every team member contributes to helping people access important healthcare services. We believe that accuracy, organization, and exceptional service make a meaningful difference in our clients' lives. As a Data Entry Clerk, your work will directly contribute to maintaining high-quality records and supporting a team dedicated to helping people access important healthcare services.
Key Responsibilities
Customer Service & Client Support
1. Answer incoming phone calls professionally and courteously.
2. Assist clients by answering general questions and directing inquiries to the appropriate team member.
3. Provide support in both English and Spanish through phone, email, and in-person interactions.
4. Deliver a positive, respectful, and helpful experience to every client.
5. Maintain confidentiality and professionalism when handling sensitive client information.
Administrative Support
1. Accurately document client interactions, messages, and requests.
2. Schedule appointments and coordinate client follow-ups as needed.
3. Maintain organized electronic records and update client information in company systems.
4. Assist with data entry, filing, and other administrative tasks.
5. Monitor and respond to emails in a timely manner.
Organization & Operations
1. Utilize Microsoft Excel, email platforms, and internet-based tools to manage daily tasks.
2. Track pending requests and ensure timely completion of follow-up activities.
3. Support team members with special projects and operational needs.
4. Maintain accuracy and attention to detail while managing multiple priorities.
Qualifications
Required Qualifications
· Fluent in English and Spanish (speaking, reading, and writing).
· Strong verbal and written communication skills.
· Excellent customer service and interpersonal skills.
· Basic to inter
About El Paso Health Insurance