We are seeking customer-focused professionals to join a high-performing Customer Experience team. This role is ideal for candidates with call center, banking, retail leadership, or customer service experience who enjoy helping customers and solving problems.

Representatives will assist both business clients and consumers by providing account information, answering questions about financial products and services, and delivering exceptional customer support through phone, chat, and email channels.

In addition to inbound support, team members will periodically conduct outbound follow-up calls to previous customers to identify future service needs and connect interested customers with the appropriate department.

• Answer inbound customer calls and provide accurate account and product information
• Handle approximately 50+ inbound calls per day
• Respond to customer inquiries through phone, chat, and email channels
• Complete customer requests and accurately document all interactions
• Perform outbound customer outreach campaigns to existing customers
• Navigate multiple systems and applications while maintaining accuracy
• Manage multiple customer interactions in a fast-paced environment
• Maintain quality and service level standards
• Escalate customer concerns when appropriate
• Support additional customer service functions as assigned

• High School Diploma or GED required
• Minimum 2 years of customer service experience
• Call center experience strongly preferred
• Strong verbal and written communication skills
• Experience with chat, email, or other digital customer support channels
• Proficiency with computers and data entry
• Ability to navigate multiple systems simultaneously
• Financial services or banking experience preferred
• Microsoft Excel experience is a plus
• Bilingual candidates are encouraged to apply

• Professional in-office call center environment
• Cubicle-style workspace
• Large break room and employee amenities
• Supportive leadership team
• Positive, team-oriented culture with employee engagement activities throughout the year

• Two weeks of paid training
• Attendance during training is mandatory
• Contractors must have a working smartphone for daily multi-factor authentication access
• Business casual dress code

During peak season, additional hours and overtime opportunities may be available:

Typical Schedule

• September - November: 8:45 AM - 5:00 PM
• December: Up to 6:00 PM availability
• January - March: Up to 8:00 PM availability
• Occasional Saturday shifts during peak season

Job Type & Location

This is a Contract position based out of Louisville, KY.

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Louisville,KY.

This position is anticipated to close on Aug 10, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.