Position Details:

·         Full-Time, permanent

·         Salaried

·         On-Site

·         Hours of Work: 7:00 a.m. to 3:30 p.m. or 9:30 a.m. to 6:00 p.m. or as determined by the direct manager due to business needs.

·         Schedule: Monday to Friday

·         Travelling to customer sites as scheduled

Location:                          Buford, GA, USA

Summary:

The primary purpose of this position is to provide field service in the Commissioning of new Digital LED signs and the On-Site Service (break-fix) and Preventative Maintenance of Digital LED signs.

The primary responsibilities and duties include but are not limited to:

·         Mandatory Monday to Friday with adjustment to travel and due to customer needs scheduling may interfere with the weekend work as assigned by the manager.

·         Commissioning of new LED Signs: On-Site locations across USA (and Canada as required.)

o    Fill out the Clear to Service form right after commissioning is done or within a week after commissioning

o    Take 4K pictures of the display(s) with content, and upload to Project folder.

·         Priority Break/Fix: On-Site locations as needed.  On site parts replace the LED modules, power supplies or controllers as required to repair sign or other required components.  Configuration skills for NovaStar systems as well as others.

·         Maintain customer satisfaction ratings based on criteria established by the company.

·         Input service call information into Service ticketing system to log customer information and actions taken along with required next steps. Diligently enter required information into drop down menu fields to facilitate the gathering of service and product performance metrics.

·         Additional responsibilities and duties will be assigned by the Managers when there is no schedule for commissioning the display, the incumbent is to provide support and services to the office / facility to work with either the FPP team and configuration group or NOC USA Service team.

·         In doing the above activities, create a positive customer experience while meeting Company standards pertaining to quality of work performed and in compliance with company policies, procedures, legislation, regulation and directions and identify non-compliance for resolution.

·         Participate and comply with all health and safety processes and initiatives to ensure that Media Resources remains a safe workplace.

·         Ensure all service requests are completed to the customer’s satisfaction in a timely manner.

·         Ensure all service calls are proactively followed up and customers kept updated on service ticket status and all pertinent information is entered into service tickets to facilitate the gathering of service performance and product metrics.

·         Work collaboratively with other team members and leadership

Requirements / Qualifications:

Academic Training:

• Completion of a two- to three-year college program in electronics or completion of a four-year apprenticeship program in electronic servicing and repair; or completion of high school or college courses in electronics and on-the-job training an asset.
• Trade certification for electronics technicians an asset.

·         Working at Heights & Lift Operator Certifications is considered an asset.

Work Experience: 

·         5 + Years’ Experience in Field Service and Maintenance.

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