Apply now to join FAU, where tomorrow begins. For more information on everything FAU has to offer, please visit www.fau.edu/jobs. Note: Current FAU employees must apply as an internal applicant by logging into their existing Workday employee account. Position Summary: Florida Atlantic University is seeking a Patient Access & Care Coordination Specialist. - Boca Raton, FL. The Patient Access and Care Coordination Specialist is the first point of contact for patients and plays a critical role in ensuring timely access to care, accurate insurance verification, coordinated referrals, compliant documentation, and an exceptional patient experience. Summary of Responsibilities: + Directly supports clinical operations across acute and primary care, nutrition services, and psychiatry by managing patient scheduling, insurance and authorization workflows, referral coordination, and electronic health record (EHR) documentation. + Role has a measurable impact on patient access, revenue integrity, claims accuracy, reimbursement performance, and continuity of care, while maintaining strict compliance with HIPAA and organizational policies. + Responsibilities of this role directly support AAAHC Accreditation Handbook standards, particularly in patient rights, continuity of care, records management, and quality improvement. Patient Access Services: + Serve as the initial point of contact for patients via phone, electronic messaging, and in person. + Schedule appointments across multiple service lines, ensuring appropriate visit type, provider match, and authorization requirements. + Provide clear, compassionate communication regarding clinic services, scheduling options, and next steps in care. + Manage appointment confirmations, cancellations, reschedules, and waitlists to optimize provider templates and patient flow. Care Coordination & Referrals: + Coordinate specialist referrals, ensuring complete and accurate documentation. + Serve as a liaison between patients, providers, and external specialists to support continuity of care. + Track referral status, authorizations, and receipt of consult notes. + Assist patients in understanding referral processes, next steps, and appointment expectations. Clinical Documentation & EHR Management: + Ensure accurate, timely documentation of patient interactions, insurance verification, referrals, and authorizations in the EHR. + Coordinate receipt and scanning of external medical records and reports. + Maintain data integrity to support clinical decision-making, billing accuracy, and compliance audits. Insurance Verification & Revenue Integrity: + Verify patient insurance eligibility, benefits, and coverage prior to visits. + Confirm referral, authorization, and pre-certification requirements for specialty services. + Accurately enter and maintain insurance and demographic data in the EHR to prevent claims denials. + Identify potential coverage or authorization issues early and proactively work with patients and payers to resolve them. + Collaborate with billing and revenue cycle staff to ensure clean claims submission and appropriate reimbursement. Immunization Compliance: + Assist prospective and current students with compliance with Florida Atlantic's immunization requirements. + Utilize the vendor application (i.e. Medicat) to facilitate immunization compliance and the release of registration holds. Compliance & Customer Service: + Maintain strict compliance with HIPAA, privacy, and confidentiality standards. + Deliver high-quality customer service. + De-escalate patient concerns professionally and route complex issues appropriately. + Support clinic quality improvement and AAAHC accreditation standards. + Other job-related duties as assigned. FAU Benefits and Perks If Benefits & Perks are important to you, then FAU is the place to be! Working at FAU has its perks! In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, FAU offers: + Excellent benefit packages including Medical (PPO/HMO $50 per month single & $180 per month family), Dental, Vision, Life Insurance, Flexible Spending plans, Employee Assistance Program (EAP) and much more. + State retirement options including tax-deferred annuities and Roth 403(b) plans. + State employees Public Service Loan Forgiveness (PSLF) (https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service) program. + Sick Leave Pool Program. + Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at President's discretion). + Paid Community Engagement Volunteer Service Day (https://www.fau.edu/hr/documents/community-engagement-volunteer-leave4-2015.pdf) + Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment. For in-unit faculty, the EESP program may be extended to spo