About Creative Realities

Creative Realities, Inc. (NASDAQ: CREX) is a full-service, digital signage solutions company with a passion and purpose of connecting brands and people in spaces and places they love. We design, develop, deploy, and maintain digital experiences that are contextually relevant, omni-channel, and specific to the physical environment. Our approach is consultative, tech-agnostic, and solution centric. Our capabilities are end-to-end with the ability to deploy at scale - whether its thousands of locations or a single flagship experience. We specialize in key verticals including Automotive, C-Store, QSR, Heath Care, Retail, and Sports & Entertainment with extensive experience in how digital transforms these environments. Our purpose-built CMS software and ad-revenue / monetization platforms are considered best in class and serve as the backbone for successful installations and ongoing support. Visit www.CRI.com for our full story.

Areas of Concentration

Software Development | Project Management | Technology Implementation

About the Position

The Software Development Project Manager (SDPM) is responsible for overseeing software development projects for high-profile corporate customers. This individual serves as the primary project management lead, accountable for guiding various software projects through both planning and execution phases, thereby ensuring a predictable experience for employees and clients.

The SDPM will act as the central point of contact within the organization, coordinating communication and managing the status of software projects. This role requires strong customer-facing skills, with experience in guiding customers through the development process in a professional and engaging manner.

The SDPM is distinct from a Scrum Master or Product Manager and is responsible for addressing project progress, resource needs, task assignments, and resolving blockers. Using superior organizational and planning skills, the SDPM will maintain comprehensive knowledge of project statuses and advancements both internally and externally (with client dependencies).

The SDPM will liaise with development resources, QA, product management, account management, and leadership. They will participate in development standups and client success meetings, ensuring effective communication flow among all parties and synchronizing efforts. The SDPM will proactively steer projects, ensuring obstacles are removed and keeping leadership informed, making status and progress on all projects transparent within the organization.

This role necessitates regular interaction with product management to ensure that requirements are assigned, communicated, and prioritized effectively by product and engineering management. The SDPM must possess the expertise and knowledge necessary to ensure that product and project decisions are made and communicated appropriately, keeping projects on track.

Key Responsibilities:

• Project Planning and Execution: Plan, facilitate, and administer assigned software development projects.
• Resource Coordination: Coordinate internal resources and development teams to ensure effective deployment of overall solutions.
• Technical Escalation: Serve as the first level of technical escalation for development issues for the assigned program team.
• Stakeholder Communication: Identify, assess, and communicate with all stakeholders, ensuring effective communication flow between development, QA, product management, account management, and leadership.
• Triple Constraint Management: Manage the triple constraints on any given project: Schedule, Cost, and Quality.
• Project Billing: Manage/initiate all project billing per the Statement of Work (SOW).
• Project Reviews: Participate in weekly project reviews with internal teams and clients.
• Documentation and Administration: Collect and maintain all required project artifacts, create change orders as needed, and provide timely and professional client service.
• Status Reporting: Provide concise and meaningful updates to leadership, report challenges and roadblocks, and propose remediation options.

Education and Experience:

• Education: BA/BS preferred and PMP (Project Management Professional) certification is required
• Experience: 7+ years of project-related experience in software development and 5+ years working with enterprise software platforms as a project manager or in an equivalent project leadership role.
• Technical Skills: Knowledge of software development lifecycle (SDLC), project management methodologies, technology implementation, and experienced user of CRM tools and Microsoft Office applications.
• Communication Skills: Excellent presentation and communication skills, with a strong technical aptitude to translate technical concepts for non-technical stakeholders.

Key Competencies/Behaviors:

• Flexibility: Highly flexible and able to respond quickly to unforeseen changes in projects and customer requirements.
• Self-Motivation: Achievement-oriented with superior planning and time management skills.
• Team Collaboration: Ability to collaborate cross-functionally and to influence without direct authority.
• Professionalism: Professional demeanor with unquestionable integrity and a high level of attention to detail.
• Proactive Problem-Solving: Ability to distill complex discussions into well-formed action plans, ensuring consistency, order, and good process execution.

Our Core Values:

• Passionate: We are a group of passionate people. We work hard and are proud of the results we produce each and every day, and we have some fun along the way!
• Respectful: We value diversity and unique contributions. We foster a trusting, open, and inclusive environment.
• Do the Right Thing: Our actions are always fully transparent and genuine. Our dealings with clients, co-workers, and partners are conducted with honesty.
• Helps First: We are stronger when we work together. We help first, no matter what—whether it’s with our clients or our internal teams.
• Nimble Minded: We provide fresh ideas and solutions, breaking through adversity and responding quickly.
• Expects Excellence: We are committed to getting it right, and what we deliver is what we will be measured on.

Benefits:

Company paid individual portion of medical, Life, Long and Short-Term Disability insurances; Access to participate in company dental and vision insurance programs; 401(k) program, including company paid match of up to 3% of annual salary; and Paid time off and holiday pay.

Thank you for your interest in Creative Realities! We look forward to hearing from you.