We are in search of a Desktop Support Analyst with Mac experience in San Francisco, California. This Desktop Support Analyst role involves assisting users in a fast-paced environment by troubleshooting and resolving technical issues. The successful Desktop Support candidate will work three days on-site per week, providing both Tech Bar Support and Remote Support. This desktop Support Analyst role is a long-term contract employment opportunity.

Responsibilities:

• Provide support to between 150-200 users, managing tasks end to end.
• Supporting a majority Mac environment.
• Assist in password reset and troubleshooting for users.
• Deliver high-quality customer service, including managing the tech bar on-site two days a week.
• Operate in a predominantly Mac environment with some Windows operations.
• Utilize Slack for communication and potentially bundle tickets through Jira.
• Handle Two Factor Authentication issues.
• Participate in office buildout and refresh projects when required.
• Manage and resolve low-level tasks independently while not hesitating to ask questions when needed.
• Operate Google Workspace and Zoom proficiently.
• Maintain a fast-paced work environment without heavy emphasis on metrics.

• A minimum of 3 years of experience in a Desktop Support Analyst role or related field.
• Extensive knowledge and experience with Mac Computers, Mac OS, Mac OS X, and iMac.
• Familiarity with Google API, Google Docs, and Google Drive.
• Experience using Slack for internal communication.
• Experience with JAMF
• Excellent problem-solving skills and the ability to diagnose and troubleshoot technical issues.
• Strong customer service skills and the ability to interact professionally with a diverse group of users.
• Ability to prioritize and manage several milestones and projects efficiently.
• Professional written and verbal communication skills.
• Self-motivated and able to work independently.
• Proven ability to work in a team-oriented work environment.
• High school diploma or equivalent required; bachelor's degree in IT or related field preferred