We are offering a contract to permanent employment opportunity for a Desktop Support Analyst in the detail oriented Services industry, located in Dallas, Texas. This role is central to our team, providing technical support to our customers and end users, and assisting with various IT related issues. The position involves a mix of problem-solving and technical skills to ensure smooth and efficient operations.

Responsibilities:

• Provide primary technical support to customers and end users, addressing software installations, hardware malfunctions, and network failures.
• Respond promptly to service tickets, deploying solutions in collaboration with the team.
• Evaluate user needs and define technical problems, working with various departments to escalate solutions in a timely manner.
• Assist customers with in-person support when necessary.
• Develop documentation to help improve the Service Management ecosystem.
• Deploy new or refreshed computers and assist customers with post-install configurations.
• Participate in cross-training with next level teams to develop specializations.
• Act with a positive, service-driven attitude, going above and beyond to assist customers and team members.
• Foster and maintain a collaborative detail oriented working relationship with the project team.
• Understand the financial implications of overhead and chargeable time.• Minimum of 2 years of experience in a Desktop Support Analyst role or similar capacity.
• Proficiency in Cisco Technologies and Citrix Technologies.
• Strong knowledge and skills in Computer Hardware and Dell Technologies.
• Familiarity with databases and their management.
• Experience working with Active Directory.
• Competency in handling and troubleshooting Apple Devices.
• Understanding of Backup Technologies and Configuration Management.
• Proficiency in Microsoft SCCM.
• Excellent customer service skills with a focus on customer satisfaction.
• Experience with Desktop Hardware.
• Ability to work in a detail oriented and collaborative team environment.
• Excellent problem-solving abilities and a keen attention to detail.
• Strong written and verbal communication skills.
• Ability to prioritize tasks and manage time effectively.
• Willingness to stay updated with the latest technological advancements and industry trends.