We are in the search for a Desktop Support Analyst to join our team in the printing/publishing industry in Ames, Iowa. The role involves providing IT support and ensuring smooth operations. This is a contract to hire employment opportunity that offers substantial hands-on experience in a fast-paced environment.

Responsibilities:
• Act as the first point of contact for all IT-related inquiries and issues.
• Provide technical assistance and support for incoming queries related to computer systems, software, and hardware.
• Oversee the day-to-day operations of our IT helpdesk, ensuring swift resolution of all tickets.
• Assist in the administration of Office 365 and other company software.
• Handle the setup and configuration of new systems, including Mac devices, OS’s, phones, and tablets.
• Utilize various technologies such as Cisco, Citrix, and Dell for troubleshooting and problem resolution.
• Manage the replacement of end-of-life hardware as part of ongoing asset management.
• Maintain accurate records of IT assets and software licenses.
• Implement and maintain IT security protocols, including email phishing programs and antivirus software updates.
• Support the setup of new employees, including hardware provisioning and software configuration.

Please note that this role requires a mix of technical skills and customer service acumen. The successful candidate will be expected to liaise with various teams and departments to ensure a seamless IT experience for all staff members.• Proficiency in Cisco Technologies is essential
• Experience with Citrix Technologies is required
• Knowledge of Computer Hardware is necessary
• Familiarity with Database management is a must
• Experience with Dell Technologies is desirable
• Mastery of Active Directory is crucial
• Proficiency in handling Apple Devices is needed
• Understanding of Backup Technologies is required
• Experience in Configuration Management is a plus