Remote Security Operations Specialist/Helpdesk Technician

Are you excited by the thought of working smarter not harder?
Do you believe the right technologies really can make life easier?
Do you find great personal satisfaction by investing yourself in the success of others?

We at World Synergy have created an amazing culture. One that fosters growth in you. We will be adding a key member to our Technology Team. You should enjoy working with all levels of customers and team members. You should have an appetite for learning independently and a love of business technologies. You will always look for ways to improve processes and save money for customers. If you do not consider yourself a Professional are someone who does not want to grow and learn, then please do not apply. If you are someone who is excited about the changes that take place across the landscape of Technology and want to be a part of growth than this might be your home.

Responsibilities:

• Work with clients to document and implement security policies

• Implement security projects

• Conduct/participate in annual security meetings

• Help clients achieve NIST/CMMC Compliance

• Acting Compliance Manager

• Work on and complete SOC/Security Tickets

• Provide end users a predictable, caring connection point for support requests

• Responsible to understand, qualify and document incoming support requests
  Manage expectations of end users by clearly communicating "next steps" throughout troubleshooting

• Provide Tier 2-3 support to end users for daily, reactive support requests

• Troubleshoot server issues including but not limited to Microsoft Windows Server, DNS, SQL, Active Directory and IIS

• Troubleshoot basic networking issues including but not limited to firewalls, switches and printers

• Clearly document support activity and escalate as needed to next Tier support

• Responsible to clearly communicate status of escalated requests to next Tier support

• Responsible to maintain internal Knowledge Bases to efficiently resolve recurring requests

• Continually seek ways to improve processes in order to give users world-class support

Requirements:

• O365

• Troubleshooting Malware Removal

• Understand how to qualify a problem

• Basic Business Application installs

• PC speed improvements

• Server applications

• Networking equipment

• VMWare or equivalent

• Firewall experience a plus

• Loves to talk to people and help folks in need

• Excited to grow your career