We are looking for dependable Dispatchers to join a busy team in Statesville, North Carolina. This is a Long-term Contract opportunity within a service-focused environment where you will help coordinate responses to urgent situations involving commercial properties. The role is well suited for someone who stays composed in fast-moving circumstances, communicates clearly, and handles detailed information with accuracy.

Responsibilities:

• Review incoming alarm activity and assess signals tied to security, fire, medical, and related incidents for commercial accounts.

• Contact customers, designated contacts, and emergency agencies to confirm events and coordinate the appropriate response.

• Manage urgent communications with professionalism, providing clear information while maintaining composure during high-pressure situations.

• Record event details, actions taken, and response outcomes thoroughly within the monitoring system.

• Update account information and incident data in computer-based platforms with a strong focus on precision.

• Apply established response procedures to ensure notifications and dispatch activity are handled promptly and correctly.

• Monitor multiple active situations at once and prioritize tasks effectively in a fast-paced operations setting.