As a Facilities Ambassador, you will be the welcoming face and central point of contact for the workplace, creating positive first impressions and delivering seamless experiences for clients, visitors, and employees. This role blends exceptional hospitality with operational excellence, requiring a proactive, service-driven professional who can manage front-of-house responsibilities while supporting the smooth day-to-day operation of the office.

You will take ownership of the full visitor experience, oversee workplace services, and partner with vendors, service providers, and internal teams to maintain a safe, functional, and high-performing environment. Success in this role requires strong communication skills, attention to detail, and the ability to anticipate needs while balancing multiple priorities, from reception and meeting room coordination to events support and compliance with health and safety standards.

This is an excellent opportunity for someone who enjoys building relationships, creating exceptional workplace experiences, and contributing to a collaborative and supportive office culture.

• Key ResponsibilitiesServe as the primary point of contact at reception, greeting visitors, clients, and employees in a warm, professional, and polished manner.
• Create a positive front-of-house experience that reflects company and client values.
• Oversee daily building and office operations, including conducting workplace inspections and walk-throughs to ensure cleanliness, functionality, and safety standards are maintained.
• Coordinate meeting room bookings and manage room setup, reset, and readiness for scheduled meetings and events.
• Support event planning and execution, including room configurations, catering, audiovisual/video conferencing requests, and coordination with security, housekeeping, and external vendors.
• Manage relationships with service providers such as cleaning, maintenance, and security teams to ensure services are delivered effectively and issues are resolved promptly.
• Maintain inventory of workplace and meeting room supplies and provide utilization reporting to support efficient space management.
• Assist with office moves, seating changes, and space planning initiatives by maintaining accurate floor plans and coordinating with project management and IT teams.
• Administer visitor management processes, including issuing security passes, notifying hosts of arrivals, coordinating building access, and supporting guest escort procedures.
• Help ensure compliance with workplace health, safety, and security protocols through regular monitoring and adherence to established procedures.
• Provide responsive, high-touch customer service and proactively address employee and visitor needs to enhance the workplace experience.