Job Title: Workplace Experience Coordinator / Pantry Coordinator

Job Description

The Workplace Experience Coordinator / Pantry Coordinator leads the day-to-day operations of an on-site pantry and workplace market while working hands-on alongside a team of three coordinators. This role combines direct service responsibilities such as stocking, organizing, and maintaining food and beverage areas with team oversight, task coordination, and performance management to ensure a clean, efficient, and welcoming environment for employees and guests.

Responsibilities

• Maintain the cleanliness and organization of the pantry, market, and backstock areas to ensure a professional and inviting environment.
• Stock and rotate pantry inventory, confirming that all items are fresh and within expiration dates.
• Maintain full knowledge of the menu and product assortment to support accurate stocking and responsive service.
• Order and receive pantry supplies, ensuring accurate delivery and proper storage.
• Monitor inventory levels and promptly notify management when supplies are running low.
• Set up and replenish self-serve food and beverage stations throughout the day.
• Keep all pantry and market equipment clean, sanitized, and in good working order.
• Monitor the pantry area to ensure full compliance with food safety and sanitation guidelines.
• Provide exceptional customer service to employees and guests, responding to questions and requests in a professional manner.
• Assist with special events and catering requests, including setup, replenishment, and breakdown as needed.
• Oversee the daily operations of a three-person coordinator team, including delegating tasks and ensuring responsibilities are completed accurately and on time.
• Serve as the first point of escalation for team questions or operational issues, resolving concerns when possible and elevating to management when necessary.
• Provide formal supervision to employees by monitoring training, supporting development, and ensuring adherence to standards.
• Coordinate and manage the team’s daily activities by establishing work schedules, assigning tasks, and cross-training staff.
• Set and track staff and department deadlines, ensuring the team meets operational timelines and service expectations.
• Mentor and coach team members to support performance, engagement, and continuous improvement.
• Ensure support provided by the team is efficient, consistent, and aligned with workplace experience standards.
• Suggest and contribute to process improvement efforts on a regular basis to enhance service quality and operational efficiency.
• Participate directly in food preparation and cleaning duties while maintaining compliance with health and safety regulations, including proper use of cleaning chemicals and equipment.
• Perform other related duties as needed to support overall workplace experience and pantry operations.

Essential Skills

• Prior food and beverage experience in a pantry, foodservice, or similar environment.
• High School Diploma or GED.
• Strong customer service mindset and professional presence when interacting with employees and guests.
• Prior experience in a lead or role overseeing daily activities or team members (preferred).
• Ability to lift up to 50 lbs safely and consistently.
• Ability to stand, kneel, bend, and walk for extended periods of time during the workday.
• Ability to perform repetitive tasks that require frequent lifting, carrying, pushing, and pulling objects up to 25 lbs.
• Comfort working in a fast-paced, team-oriented environment while balancing individual responsibilities with oversight and coordination duties.
• Ability to follow and apply health and safety regulations, including proper use of cleaning chemicals and equipment.
• Strong organizational skills with attention to detail in stocking, inventory rotation, and cleanliness.
• Effective communication skills to provide clear direction, respond to escalations, and interact with staff and guests.

Additional Skills & Qualifications

• Experience in workplace experience, office services, or soft services environments.
• Demonstrated ability to coordinate schedules, assign tasks, and manage daily workflows for a small team.
• Experience supporting special events or catering, including setup, service, and breakdown.
• Ability to identify opportunities for process improvement and implement practical solutions.
• Comfort using basic inventory tracking methods and reporting low stock levels to management.
• Experience mentoring or coaching team members to improve performanc