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Call Center Manager

Select Source Sales
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California, USA
$5,000,000 - $10,000,000 yearly
Aug 13, 2026
Customer Service Management

Job Description

Job Description

The Call Center Manager oversees a team of 5-10 members, primarily managing outbound and mixed inbound/outbound calls. Reporting directly to Senior Management, this role ensures efficient team performance and high customer service standards during regular weekday hours, with limited travel expectations.

Responsibilities

  • Supervise and lead call center team members
  • Monitor and evaluate team performance
  • Ensure exceptional customer service delivery
  • Develop and manage staff scheduling
  • Plan and conduct training and development sessions
  • Implement quality assurance measures
  • Prepare and present performance reports
  • Resolve conflicts within the team
  • Manage recruitment and onboarding
  • Identify and implement process improvements

 

Preferred Qualifications

  • 2+ years of experience in call center management
  • Associate degree in Management or related field
About Select Source Sales
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