Join a Company That Keeps American Industry Running!

At Global Electronic Services (GES), we are one of the nation's leading industrial electronics repair companies. Every day, end-users and distributors across the country rely on us to minimize downtime by restoring critical equipment—including drives, motors, servos, PLCs, HMIs, and industrial controls. We're growing and looking for an experienced, driven, hands-on Call Center Manager for our headquarters in Buford, Georgia.

Our Call Center Manager Will:

• Lead and inspire a high-performing inside sales team of up to 30 call center representatives, driving results through coaching, accountability, and motivation.
• Create a winning sales culture by developing talent, celebrating success, and helping team members reach their full potential.
• Own performance metrics by analyzing KPIs, improving productivity, and delivering exceptional customer and sales outcomes.
• Coach in real time through call monitoring, feedback, and hands-on development that builds confidence and closes more sales.
• Partner with senior leadership to implement strategies, optimize processes, and continuously elevate team performance.
• Make a measurable impact in a fast-paced, growth-focused environment where your leadership directly influences revenue, customer experience, and career development.

Required Qualifications

• 3+ years of call center leadership experience, including managing teams of 15–30+ inside sales or customer service representatives.
• Proven ability to coach, motivate, and develop employees while consistently achieving sales, service, and productivity goals.
• Strong analytical, communication, and problem-solving skills with experience using call center performance metrics (KPIs) and CRM/call center technology.

Preferred Qualifications

• Bachelor's degree in Business, Management, or a related field (or equivalent combination of education and experience).
• Experience leading inside sales teams in a high-volume, performance-driven call center environment, with knowledge of workforce management and quality assurance best practices.

Why Join GES?

When you join Global Electronic Services, you're joining a stable, growing company where your leadership has a direct impact on our success. We value initiative, continuous improvement, and people who take pride in delivering outstanding results.

What We Offer

• Competitive salary based on experience
• 401(k) with company match
• Medical, dental, and vision insurance
• Life insurance
• Employee Assistance Program (EAP)
• Paid time off and paid holidays
• Full-time, in-office position with opportunities for career growth and advancement

Work Location: In Person

Global Electronic Services (GES) was founded in 2000 and has built a reputation as the nation's leading provider of industrial electronic repair services. We help manufacturers minimize downtime by repairing complex, hard-to-service, and obsolete industrial electronic equipment.

GES operates in Buford, Georgia, and Euless, Texas to deliver industry-leading technical expertise, exceptional quality, and rapid turnaround times to customers across North America. Our commitment to innovation, operational excellence, and customer satisfaction has made us a trusted partner for companies that rely on critical industrial automation equipment to keep their operations running.

Website: https:\\www.gesrepair.com
YouTube: Global Electronic Services