Join our dynamic team as a Patient Service and Insurance Coordinator, where your energetic approach and attention to detail will make a meaningful difference in patient care. We are a patient-focused pediatric dental practice committed to providing high quality care in a friendly and professional environment. Our team values excellent communications, efficiency, and creating a welcoming experience for every patient.

We are seeking a reliable, organized, and personable individual to join our team at the front desk. This role is essential in ensuring smooth daily operations, from greeting patients to managing insurance processes and scheduling.

Responsibilities

• Greet patients warmly and professionally assist with check-in/check-out procedures while maintaining HIPAA compliance to protect patient privacy.
• Answer phones, respond to inquiries, and manage appointment scheduling, rescheduling, and cancellations.
• Verify insurance coverage, benefits, and eligibility to ensure accurate billing and authorization.
• Submit insurance claims and assist in tracking outstanding claims and predeterminations.
• Communicate with providers to ensure accurate treatment planning and scheduling.
• Review treatment plans and present them to patients.
• Explain insurance coverage, co-pays, deductibles, expected cost, and payment options.
• Collect co-pays at time of service and post to account.
• Assist in posting payments accurately from insurance EOBs.
• Coordinate with clinical staff to ensure efficient patient flow while optimizing office productivity.

Qualifications:

• Previous experience in a medical or dental office setting.
• Knowledge of dental insurance verification procedures, plans and coding.
• Understanding of HIPAA regulations to ensure confidentiality and secure handling of dental records.
• Excellent organizational skills with the ability to multitask efficiently, with attention to detail and accuracy.
• Strong communication and customer service skills for effective interaction with patients, insurance companies, and healthcare providers.
• Proficiency with dental practice management software (e.g., Open Dental, Dentrix) preferred.
• Strong work ethic, reliable and positive attitude.

Benefits:

• Paid time off
• Retirement plan

Work Location: In person