Hybrid | Chicago, IL | $20-$24/hour | Full-Time | Great Benefits

Are you an experienced customer service professional who enjoys solving problems, coordinating orders, and helping customers have a great experience?

Labelmaster is looking for a Customer Success Coordinator to support our growing Customer Success team. This role is ideal for someone who thrives in a fast-paced environment, enjoys multitasking, and has experience working with CRM and ERP systems.

This is more than a traditional customer service position—you'll be responsible for coordinating customer orders, managing inbound requests, ensuring service level agreements (SLAs) are met, and helping deliver an exceptional customer experience.

We are an established and growing company that takes the complexity out of shipping Dangerous Goods (Hazmat), making the world a safer place

What You'll Do

• Manage inbound customer orders and service requests
• Route orders to the appropriate internal teams
• Monitor order status and ensure SLA deadlines are met
• Answer customer inquiries via phone and email
• Resolve customer issues and escalate when appropriate
• Process quotes and customer orders accurately
• Maintain customer records within CRM and ERP systems
• Work closely with Sales, Operations, and Production teams
• Track customer service metrics and performance
• Help train and mentor newer team members
• Support continuous improvement initiatives

• 5+ years of customer service or customer support experience
• Experience with CRM or ERP systems
• Strong order entry and order management experience
• Excellent communication and problem-solving skills
• Experience handling high customer interaction volumes
• Ability to multitask and prioritize competing requests
• Strong Microsoft Office skills, especially Excel and Word

• Microsoft Dynamics 365 experience
• Omnichannel customer service experience
• Order management systems
• E-commerce experience
• Call center or customer contact center experience
• Reporting and SLA tracking experience
• Experience mentoring or training coworkers
• Knowledge of Dangerous Goods or manufacturing is a plus

• Hybrid work schedule
• Monday-Friday schedule
• Competitive pay ($20-$24/hour)
• Excellent health, dental, and vision benefits
• 401(k) with company match
• Paid holidays and generous PTO
• Education assistance
• Collaborative team environment
• Stable, growing company with career advancement opportunities

EEO Employer – Veterans and IWD are strongly encouraged to apply

Labelmaster is proud to be an Equal Employment Opportunity Employer and we are committed to the concept and practice of equal opportunity in all aspects of employment. It is our intent to comply with our duty to provide reasonable accommodations for qualified employees and applicants as required by law. All requests for accommodations should be made in writing to Jay Hollins by emailing [email protected].

Pay Transparency Policy Statement - The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Acknowledgements & Consent

American Labelmark Company (ALC) will not consider your application for employment unless you read and sign the following. I acknowledge that any employment offer is:

Solely for at-will employment and I understand that this means that either ALC or I may terminate my employment at any time for any or for no reason. This understanding cannot be altered by anyone unless it is in writing and signed by the P