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Job Description
Job Description
Job Responsibilities
- Answer calls from prospective guests
- Book and register rooms over the phone, in person, or online
- Keep records of room availability and guests’ accounts
- Assign guests’ rooms
- Make room adjustments as needed
- Contact housekeeping to deliver requested amenities
- Communicate with housekeeping to determine when rooms are ready
- Inspect rooms post-checkout
- Process check-outs
- Receive and hold mail or packages for guests
- Bill for accommodations and additional charges
- Answer inquiries in regard to travel directions and make dining and entertainment recommendations
- Assist guests with vacation planning
- Stock snacks, beverages, and other items available for purchase
- Assist with setting up and cleaning up continental breakfast offerings
- Arrange maintenance repairs
- Gather and respond to requests or complaints from guests
About Motel 6 / Studio 6