Job Title: Leasing Specialist

Reports To: Director of Property Management & Customer Service, Property Manager, Assistant Property Manager

Supervision Responsibility: Tenants, consultants, vendors, and admin staff, as applicable

FLSA Status: Non-exempt

General Summary: Responsible for assisting the Property Management team at Murfey Company, with leasing activities. The Leasing Specialist will interface with prospective tenants with the goal of securing tenants through new leases for the assigned property. In addition, the Leasing Specialist will be involved in retention and renewal-related activities and well as general resident relations.

Nature of Work:

• Leasing and touring prospective tenants
• Marketing available units
• Performing renewal-related activities
• Understanding the market
• Preparation of critical and/or confidential information
• Supervision of subcontractors, consultants, vendors, and admin staff, as applicable

ESSENTIAL DUTIES AND RESPONSIBILITIES

Daily Tasks:

• Inbox (mail, invoices, paperwork, contracts, filing)
• Property Management
• Scheduling
• Leasing

Weekly/Biweekly

• Marketing of available apartments, scheduling apartment showings, leasing available units
• Regular meetings to coordinate overall plan
• Site visits to assigned properties

Monthly:

• Track monthly rent rolls to minimize vacancy and ensure rent collection
• Deliver various notices, including 3-day notices, lease renewals, 30-day notices, etc.
• Follow-up with clients and potential clients
• Review property management marketing, leasing, and renewal plan and effectiveness – provide feedback and suggestions.

Help coordinate and attend various resident-retention events.

GENERAL RESPONSIBILITIES

Leasing:

• Conduct tours of apartments, to prospective tenants, with the goal of securing a lease
• Promote unoccupied units through various media and advertising techniques
• Provide accurate information on the different features of properties
• Validate application information and references
• Enforce leasing terms and complete agreements
• Keep abreast of the property market status through market studies
• Ensure proper maintenance and inspect properties & vacant units periodically

Property Management:

• Ensure timely and prompt rent collection, as directed.
• Help streamline the operations of existing rental properties
• Analyze properties under management
• Determine opportunities to save costs, increase rents, and improve cash flow
• Identify potential issues areas for improvement
• Analyze recurring operating expenses
• Track monthly rent rolls to minimize vacancy and ensure rent collection
• Manage, execute, scan, and organize lease agreements
• Site visits to properties under assignment
• Drive rent growth through strategic planning including property improvements, economic efficiencies, tenant realignment, branding, design, etc.
• Manage leasing, turnover and required improvements
• Maintain community atmosphere and image
• Day to day operations
• Manage Tenant inquiries, service request, etc.
• Oversee access control, including fob access and keys
• Document and Manage Tenant Move-In/Move-Out process, including pre-move-in and move-out inspections/photo-documentation.
• Document common area hallways, elevator, lobby etc. before and after moves to mitigate common area damage during move-ins on properties
• Oversee prompt and current payment of tenant rent and other outstanding amounts
• Minimize vacancies and turnovers
• Advertise and show available units timely and ahead of expected vacancy
• Facilitate repairs, maintenance, and work orders by working with property maintenance team
• Assist with coordination of property vendors. Provide feedback on quality
• Determine cost efficiencies
• Problem solving/conflict resolution
• Assisting with Commercial Property Management duties for Murfey Company’s commercial buildings and tenants
• Coordinate with commercial property management team to determine responsibilities listed below on a case-by-case basis:
  • Assisting with and fielding commercial service calls, if necessary
  • Dispatching Maintenance team members to commercial properties for maintenance requests with adequate instructions when necessary
  • Diagnosing maintenance issues