Leasing Specialist

Centralized Leasing | Boutique POD

Places Management  |  Colorado (Multi-Community, Portfolio-Based)

Reports To: Director of Leasing/Centralized Operations 

Position Type: Full-Time, Non-Exempt

Schedule: Tuesday–Saturday, 9:00 AM – 6:00 PM (occasional evenings as needed)

Compensation: Competitive hourly rate plus performance-based bonus potential

ABOUT PLACES MANAGEMENT

Places Management is a people-first, performance-driven property management company built for scale. Through our Boutique by Places platform and centralized services model, we deliver operational excellence across multifamily portfolios while maintaining a high-touch resident and owner experience. We are rapidly expanding across Colorado and beyond — guided by The Places Way: Accountable. Caring. Thoughtful. (ACT).

POSITION OVERVIEW

This is not a traditional on-site leasing role. The Centralized Leasing Specialist operates from a remote office hub and manages the full leasing pipeline across multiple communities simultaneously — without being tied to a single property or conducting routine tours.

Your work happens at a desk, on the phone, and in the inbox. You are the first voice a prospect hears, the consistent touchpoint that moves them from inquiry to signed lease, and the team member responsible for getting renewal leases out the door on time. You own the pipeline — every lead, every follow-up, every application, every close — across an assigned portfolio of communities. On-site tour coverage may occasionally be needed to support a community, but it is the exception, not the role.

KEY RESPONSIBILITIES

1. Lead Nurturing & Pipeline Management

• Respond to all inbound leasing inquiries — phone, email, text, and chat — within 23 minutes or less, consistently and without exception

• Manage every lead from first contact to lease execution within AppFolio, maintaining accurate and up-to-date records at every stage

• Conduct high-quality, consultative outreach calls and follow-up sequences that build rapport and move prospects toward a decision

• Guide prospective residents through the leasing process with clarity, enthusiasm, and a people-first approach

• Monitor lead aging across all assigned communities and proactively re-engage stalled prospects before they go cold

2. Tour Coordination & Scheduling

• Schedule tours for on-site team members across multiple communities, coordinating availability and unit readiness in advance

• Prepare prospects with community information, directions, and expectations prior to their visit to maximize show-to-close rates

• Conduct on-site tours on an as-needed basis when coverage is required — this is a fill-in function, not a primary responsibility

• Follow up with every prospect within 24 hours of their tour with a personalized touchpoint

3. Applications & Lease Execution

• Send applications promptly upon prospect readiness; track completion and follow up to reduce drop-off

• Coordinate with site teams and the Director of Leasing to ensure timely application review, approval, and communication

• Prepare and send leases accurately, ensuring all required documents are included and deadlines are met

• Guide new residents through the lease signing process — answering questions, resolving concerns, and keeping the process moving

• Ensure all leasing documentation meets Fair Housing standards and Places Management compliance requirements

4. Renewals

• Monitor lease expiration timelines across all assigned communities and initiate renewal outreach on schedule

• Prepare and send renewal lease packages with accuracy and appropriate lead time

• Conduct renewal conversations with current residents — by phone, text, or email — to retain occupancy and address concerns before they escalate to a notice