Summary:  The Leasing Specialist acts as the property's sales representative and provides front-line customer service.  Primary duties of the Leasing Specialist include greeting prospects, presenting the amenities of the community professionally and securing lease agreements from qualified prospects.  The Leasing Specialist is very service-oriented, striving to make prospects and residents feel welcome and comfortable in the community.

Requirements:    

Education:  High school diploma or equivalent.  The position requires the ability to read and write English fluently, and the ability to perform basic to intermediate mathematical functions.

Experience:  Generally, no previous work or property management experience is required.

Skills:  The position requires the ability to deal well with people and get them to feel comfortable quickly.  In addition, the position requires the following:

·         Professional image

·         Strong organizational skills

·         Strong verbal skills

·         Strong customer service orientation

·         Assertiveness

·         Ability to "close" a sale

·         Ability to accurately perform basic to intermediate mathematical functions

Licenses:  A valid driver's license and current automobile insurance is required.  Real Estate License (when required by the state).  NALP designation desired.

Training:  Training is required throughout employment, assigned regularly and to be completed during work hours.  Training courses are offered in house, through outside contractors, online, via webinars, conference calls, as well as outsourced based on needs.  Training classes may require travel to and from the training offering.  All employees are required to complete Fair Housing annually.

Qualifications relating to experience, skills and training will vary by property size and type and sometimes within a position at a property.  Typically, property needs at the time that a vacancy occurs dictates the exact level of experience, skills and training that is necessary for the position.  (Note:  "Type" of property is defined by class of structure; architectural style; i.e. garden, mid-rise, high-rise; and location, i.e. suburban, in-town.)

Attendance:  Position requires the ability to work every Saturday and Sunday as well as, or including, any seven days of the week, 52 weeks of the year.  Due to the property staffing limitations, it is extremely critical that individuals be able to work their scheduled hours plus any other hours necessary to complete the job.  Position requires the ability to serve on-call, as scheduled or as necessary.  The days and hours that communities are open are subject to change based on business needs.

Equipment: 

                a.             Position may require individuals to use their own vehicle or to operate a vehicle provided by the property to transport prospective residents on the property.**  Individuals must have the ability to drive without jeopardizing their safety or that of prospects, residents or fellow employees.

                b.             Position requires the ability to answer telephones, clearly respond to inquiries and produce messages.

                c.             Position requires the ability to accurately enter data into a computer and generate printed reports.

                d.&