Office Manager / Secretary

Company: Ralph’s Frame Works, INC.
Location: High Point, NC
Hours: 40 hours per week (Full-Time)
Schedule: Monday – Thursday (7:00 AM – 4:45 PM), Friday (7:00 AM – 11:00 AM) – Enjoy a half-day every Friday!

About Us

We are a premier furniture frame manufacturing company deeply rooted in High Point, NC. In business for over 65 years, we pride ourselves on stability, quality craftsmanship, and a family oriented work environment. We are seeking an organized, dependable professional to manage our front office operations.

Job Summary

As the Office Manager, you will serve as the central hub of our daily operations. You will manage customer communication, process orders, handle basic onboarding data entry, and keep our office running smoothly.

Key Responsibilities

• Communication: Answer all incoming phone calls, take accurate messages, and promptly route them to the correct team members.
• Email Management: Monitor, draft, and reply to all daily company email correspondence efficiently.
• Customer & Order Intake: Acknowledge all incoming customer orders immediately upon receipt to confirm processing.
• Data Entry: Enter and process new hire information into our system for onboarding.
• Data Tracking: Maintain, update, and manage essential business data using Microsoft Excel.
• Ordering: All office supplies and furniture hard wear for shop and some maintenance supplies as needed.

Qualifications & Requirements

• Experience: Prior experience working in an office environment is required.
• Software Skills: Strong proficiency and proven experience with Microsoft Excel is essential.
• Systems: Comfort or experience using an IBM System i (AS/400) is highly preferred.

Skills: High attention to detail, clear phone etiquette, strong typing skills, and

Ralph's Frame Works was founded over 60 years ago. The company provides high-end wood frames to some of the industry's top residential furniture brands.

The current production mix at Ralph's Frame Works is approximately 50% hospitality, 30% healthcare, and 20% residential. An important key to the modern day success of Ralph's Frame Works is in the product development expertise that they have honed over the years. The company leverages these skills and embrace new technology as a competitive advantage to win new business and strengthen existing relationships.