Job Description:\n\n Job Summary Assists the veterinarian that examines pets and other animals for signs of illness or injury; Assists in procedures and surgeries and provides routine and specific care. Administers treatments under the supervision of the veterinarian. General Knowledge Know the range of services the practice provides and the species it treats.Be familiar with breeds and coat colors.Follow OSHA standards.Know and use standard medical and business abbreviations.Use proper medical terminology when speaking and writing.Understand the life cycle and pathology of common parasites (intestinal parasites, heartworms, fleas, ticks), and know the names of most common preventatives, recommended treatments, and diagnostics.Be familiar with zoonotic (contagious) diseases, including their prevention and steps to reduce or eliminate transmission. Be familiar with infectious diseases, including their prevention and steps to reduce or eliminate transmission.Know the policies regarding provision of veterinary care, treatment of stray animals, deposits for hospitalized patients, payments, Care Credit, Scratch Pay, and pet health insurance.Competently speak and write the English language. General AccountabilitiesAlways be in position and prepared to work by the start of each scheduled shift.Maintain accurate personal time clock records.Enter and exit the practice through the employee entrance, but routinely visit the practice through the client entrances, picking up trash or feces from the parking lot, sidewalks, or entryways as needed.Maintain a professional appearance while at work, including clean and unwrinkled uniform, jacket, and appropriate shoes. Change clothing daily as necessary to look professional and avoid carrying odors.Smile and maintain an even, friendly demeanor while on the job.Perform job tasks efficiently without rushing.Promote a positive attitude among team members.Handle stress and pressure with poise and tact.Be willing and available to stay late or through breaks, when needed, to assist with emergency or critical-care patients. Show respect to clients, team members, and animals (alive or deceased) at all times.Effectively promote recommended healthcare to clients. Support fellow staff members when speaking to clients.Have the physical strength and ability to stand for an entire shift when needed and be able to lift pets and objects weighing up to 50 pounds without assistance. Assist in lifting patients weighing more than 50 pounds.Maintain a list of tasks and engage in productive work during slow periods. Assist other employees as needed. Don’t wait for co-workers to ask for your assistance.Stock hospital supplies and pharmaceuticals as needed.Ensure low medical supplies are added to the depleted supplies/order list.Regularly check for outdated supplies. Remove and replace them as directed by management.Assist in hiring new team members by advising candidates of openings, participating in working interviews to evaluate their personalities and skill levels, and providing your opinion to those hiring.Maintain constant vigilance regarding open doorways that could allow pets to escape from the facility.Maintain strict confidentiality regarding clients and patients for whom the practice provides veterinary services.Be prepared to handle any pet or facility emergency that may arise, including dog or cat fights, choking or strangulating animals, and facility fire or weather-related emergencies. Follow all contingency plans.Follow established opening and closing procedures to ensure the security of patients, staff, data, revenue, inventory, and facility. Follow established cleaning schedule, always ensuring your duties are complete before leaving for the day.Supervise and direct technician assistants.Direct on-the-job training of technical and technician assistants.Maintain your personal veterinary technician certificate, license, or registration.Participate in your performance appraisal, and as requested, in those of others.Participate in all staff and training meetings.Keep up with new developments in the field by reading journals and attending continuing education. Attend off-site CE as required by the practice manager or as required to maintain your license. Reception Accountabilities Know phone functions, including hold, intercom, transfer, forward, and conference calling.Answer the phone by the third ring when receptionists are preoccupied or unavailable.Pick up calls on hold when needed. Assist reception and technician assistants with client payments, information, and euthanasia client care.Possess sufficient knowledge of animal husbandry and basic medicine to answer routine questions or refer calls to appropriate colleagues. Client-Interaction Accountabilities Cordially greet incoming clients and patients.Update client/patient records as needed.Use client and patient names during conversations.Counsel clients on financial and admittance policies, pet m