Position Summary

The HVAC Service Technician is responsible for diagnosing, repairing, maintaining, and servicing residential heating, ventilation, air conditioning, and indoor air quality systems. This position plays a vital role in delivering exceptional customer experiences while maintaining the highest standards of safety, professionalism, and workmanship.

As a representative of Arctic Air of Northern Florida, LLC, the Service Technician is expected to demonstrate integrity, technical excellence, professionalism, and outstanding customer service during every customer interaction. Technicians are responsible for educating customers on repair options, preventative maintenance, energy-saving opportunities, and comfort solutions while building long-term customer relationships.

Key Responsibilities

• Diagnose and repair residential HVAC systems, including air conditioners, heat pumps, furnaces, air handlers, thermostats, mini-splits, and indoor air quality products.
• Perform preventative maintenance according to Arctic Air maintenance standards.
• Troubleshoot refrigeration, electrical, airflow, mechanical, and control system issues.
• Explain repair options clearly and honestly to customers.
• Recommend appropriate repairs, replacements, maintenance agreements, and system improvements that benefit the customer.
• Complete all service tickets, inspection reports, estimates, invoices, and documentation accurately using the company's field service software.
• Collect required customer signatures and payments when applicable.
• Maintain truck inventory and ensure proper stocking of commonly used materials.
• Keep assigned company vehicle clean, organized, and professionally maintained.
• Properly care for all company-issued tools, equipment, tablets, and communication devices.
• Participate in scheduled on-call rotations and emergency after-hours service.
• Attend company meetings, technical training, and continuing education programs.
• Maintain a professional appearance in accordance with company dress code.
• Respect customers' homes by using shoe covers, floor protection, and maintaining a clean work area.
• Communicate professionally with customers, dispatch, management, and fellow employees.
• Perform additional duties assigned by the Service Manager.