Job Title: Residential HVAC Service Technician

Department: Service

Reports to: Service Manager

Work Hours: 7:45 am – 5:00 pm, 30-minute lunch break, some weekends and evenings-on call

Pay Scale: $21-36 / hour

Position Summary: To provide maintenance on residential and/or commercial heating and air conditioning systems according to company standards providing the customer with a high quality experience

Required Qualifications:

• Valid driver’s license
• EPA Certification preventative maintenance on residential systems
• Demonstrate willingness to invest in tools used in Service of HVAC equipment with minimal assistance and supervision
• Demonstrate willingness to invest time in service training seminars and classes.
• Work from 28' extension ladder and 12' step ladder
• Demonstrate willingness to invest time in service maintenance training seminars and classes
• Insurable driving record
• Understand and communicate the benefits of preventive maintenance
• Demonstrate advanced customer service skills and have ability to communicate clearly, ideas and explanations of problems to residential and commercial customers
• Demonstrate willingness to accept responsibility and leadership roles
• Experience in training and mentoring service technicians
• Operate scissors and genie lift in a safe manner
• Nate Core Certification with 3 Specialty Certifications

Desired Qualifications:

• HVAC Tech School Certificate and/ or Equivalent College Degree
• High School Diploma

Essential Functions and Responsibilities:

• Arrive at jobsite at scheduled time and location as dispatched
• Relocate from one jobsite to another jobsite as and supervision, including completion of dispatched during the workday
• Report to dispatcher when arriving and leaving jobsite
• Purchase / Maintain required tool list for Service
• Operate company vehicle as needed (On call status for emergency service as required)
• Report problems with company tools or vehicles promptly
• Report problems with equipment to Dispatcher to expedite parts and delivery
• Communicate with customers and collect C.O.D on maintenance visits as directed
• Ability to work staggered schedule if required
• Always maintain a professional attitude and appearance
• Complete all service related forms properly
• Provide all customer with new/renewal maintenance agreement program information
• Acquire commercial and residential planned maintenance agreement
• Inform customer of replacement options following company guidelines
• Inform and educate customers on additional maintenance agreements
• Ability to work staggered schedule if required
• On call status for emergency service as required
• Converse with facilities engineers, building and homeowner, and general contractors
• Communicate clearly the ideas and explanations of problems to customers and coworkers
• Diagnose and troubleshoot a wide range residential and commercial equipment, present repair and replacement options.
• Complete service repairs as approved by customer. Perform the following technical duties: Advanced electrical and refrigeration principles--Service tools and testing

devices-- Ability to layout and install refrigeration piping-- Ability to layout,
design, and install low voltage wiring-- Ability to read and interpret wiring
diagrams and blueprints and make accurate material list--- Advanced
diagnostic, repair and provided preventative maintenance on a wide range of
residential and lift commercial equipment with out supervision--HVAC
building code compliance-- Advanced troubleshooting techniques--Advanced
experience in presenting repair and replacement option-- Operation of
scissors and genie lift in safe manner--Basic Sheet metal practices-- Air
balancing principles, techniques and diagnostics with velometer or hood--
Calculate equipment efficiency and operation costs --

• Champion of flat rate pricing for the team
• Responsible for establishing technical training schedule based upon team needs for the calendar year as directed by Service Manager
• Establish proper seasonal inventory for both shop and truck stock as directed by Service Manager
• Other duties assigned

Success Factors / Job Competencies:

• Motivated work ethic
• Proficiency in using tools
• Attendance
• Excellent communic