Job Title: Lead Clinical Case Management Supervisor

Pgm/Dept: Supported Independent Living

Reports to:Clinical Program Director

Classification:Regular, Full-Time, FLSA Non-Exempt

Pay Range: $110,000 - $115,000 Annually DOE

Location: 1605 Jefferson Street, Oakland, CA 94605

Office Hours: Mondays-Fridays 8:30 am-5:00 pm

About Us: Bonita House, Inc. (BHI) is a nonprofit mental health agency with multiple sites in Alameda County and an operating budget of $14.5 million. Founded in 1971, BHI provides social rehabilitation including a full range of Medi-Cal services to adults with co-occurring serious mental health and substance use disorders.

Our Mission: To empower people living with mental health and co-occurring substance use challenges to achieve recovery, self-sufficiency, and deeply connected, meaningful lives within their communities.

Our Values: Compassion: Committed to caring, dignity and kindness. Respect: Honor each individual and provide highly ethical services. Progress: Leading the way in creating opportunities to change for the better. Resilience: Channeling hope, building strengths to successfully recover, adapt and grow. Embracing Differences: Honor and celebrate our diverse communities and individual uniqueness.

Position Summary

The Lead Clinical Case Management Supervisor will provide case management oversight of referral and intake process of the SIL program providing leadership and training to case management staff working in the field to establish effective relationships to people with mental health issues and meet goals of individual client-centered care plans, which may include service coordination, medication management support, assistance with life skills training, finding and maintaining housing and healthcare. A collaborative and results-oriented leader who will supervise masters level social work and multi-disciplinary case management staff and manage overall operations of an integrated services program. The Supervisor is responsible for monitoring outcomes toward achieving program and individual outcomes. The Supervisor participates in the middle management team and is responsible for coordinating with other agency departments, hiring and evaluating staff teams, developing resources and implement training to ensure a well-trained high functioning team, and to provide direct oversight of all aspects of program to ensure quality and compliance. The Clinical Supervisor reports to the Clinical Program Director.

Primary Responsibilities

• Hire, train, develop and supervise/coach a multi-disciplinary team of social work and case management staff. Lead team members in setting personal and program-wide work goals and in maintaining accountability for goal achievement. Facilitate regular weekly staff meeting.
• Provide training and consultation grounded in evidence-based practice but not limited to trauma-informed care, strength-based approach and motivational With management team, implement, train, and coach staff in best practice strategies.
• Ensure quality of services and accuracy and timeliness of all aspects of participant records including timely submission of all utilization, fidelity and outcome data. Participate in meetings to review participant progress and utilize data to evaluate progress and consider strategies to recalibrate intervention to ensure success. Include development of team-based strategies and excellent collaboration among team members.

• As assigned, implement intake and referral system to ensure full census, low vacancies, and retention in program.
• Effectively manage team to ensure baseline and in program assessments, summaries and action plans are timely and accurate.

• Provide procedural oversight and assign cases to program case managers.
• Intakes all ACCESS referrals of new clients to the SIL Program.
• Facilitate weekly and bi-weekly triage meetings to coordinate services.
• Support team with training to develop effective rapport, case management, crisis intervention, documentation and time management skills.
• Ensure 52% of activities are linked to billable behavioral health services.
• Builds, maintains and complies with Bonita Houses policies and procedures as it relates to day-to-day program operations in collaboration with Clinical Program Director, and records maintenance (staff performance evaluations, professional development strategies, training recommendations etc.).
• Foster relationships with collaborative partners and potential referral sources including Police Departments, Justice System, Behavioral Healthcare Services staff, County Healthcare staff, etc.