**About the Role** **Location: Saginaw, Michigan (On Site)** Are you ... + convenient to the Saginaw area + a critical thinker + a problem solver + good working on your own and with a team + open to learning new things + and have at least a year of customer service experience*? This could be an interesting role for you! You'll find steady work, supportive leaders, good benefits and advancement opportunities here. The position offers work-life balance (consistent M-F, 8 a.m. - 5 p.m. schedule) and flexibility (paid time off). *e.g., previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers **Pay Transparency** This position starts at $14 per hour. **What's Involved** + As an Administrative Assistant (Administrative Coordinator) at Morley in Saginaw, Michigan, you'll manage inbound and outbound documentation and communications related to vehicle buybacks + (Note: This is not a call center position and does not involve customer interaction) + We're looking for someone who will be very thorough and pay strong attention to detail while processing important documents + No automotive experience needed! We'll train you on everything you need to know + Your team is right there with you to serve as a resource **What You'll Do** + Audit and set up new cases, attaching required documents + Assemble and mail packets + File and retrieve archived documents in the center + Ensure physical files are complete for assigned cases + Identify, research and resolve any issues with documents + Understand lemon law requirements regarding titling + Develop title competency in all 50 states + Work with state DMV staff and Attorneys General offices on titling + Become familiar with project operations and workflow processes + Communicate with teammates + Meet deadlines throughout the day + Report on daily activity + Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude **Location** **This is an on-site position in Saginaw, Michigan.** Being on site gives you space to connect with those around you. See what it's like working on our campus: (direct link to video: https://mrly.info/wi7 ) + Friendly, casual environment + Corporate office in Saginaw Township, close to shopping and restaurants + Access to free on-site workout facility + Perkslike tickets to local events **Questions Before You Apply?** Live chat with a Morley Talent Acquisition (TA) Specialist ( careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day). **Skills for Success** **Required Skills** + Be organized, able to meet deadlines + Have a positive, self-starter attitude with a solid work ethic, excellent interpersonal skills and strong attention to detail + Critical thinking skills + Able to communicate and work effectively with a team + Computer navigation and Microsoft Office skills + Able to learn new computer programs as needed **Eligibility Requirements** + Must have the ability to pass a pre-employment background check and drug screen + **Able to work on site at our office in Saginaw, Michigan, daily** + High school diploma or equivalent + One or more years of customer care experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers) + Able to work 8 a.m. - 5 p.m. Eastern time Monday to Friday (no nights or weekends!) + Must be able to stick to the schedule reliably **Nice to Have** + Three or more years of customer care experience **Why Join Our Morley Family** At Morley, your paycheck is just the start - add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life. **Health & Wellness Benefits** + Medical and prescription coverage + Dental and vision insurance + Paid time off + Associate wellness program with rewards for annual checkups + Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma) **Financial Benefits** + 401(k) with match + Flexible spending account (FSA) + Life insurance + Company-paid short- and long-term disability insurance **Benefits to Make Your Life Easier** + 24/7 online access to doctors through Teladoc + 24/7 nurse help desk + Patient advocacy with free 24/7 support for benefit questions and claims + Guidance for family, financial and estate planning (including wills) **About Morley** Our mission is to deliver extraordinary experiences. We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our associates and for the world-leading companies that partner with us. We are an Equal Opportunity Employ