We are seeking a Patient Care Coordinator for our medical office client located in Franklin, Tennessee. This position will be covering for a month leave of absence. The Patient Care Coordinator will be primarily tasked with managing patient interactions, maintaining precise patient records, and handling various administrative tasks.

Responsibilities:

• Manage front desk operations, including greeting patients and answering phones.

• Handle an average of 25-30 calls daily, providing information and scheduling appointments with patients.

• Utilize various software such as Cerner Technologies, Epic Software, Amplify, E-clinical works, NexGen and MS Suite including Outlook and MS Teams for managing patient appointments and other tasks.

• Perform receptionist duties, including scanning and filing documents.

• Work closely with care provider(s), ensuring smooth operations and efficient patient care.

• Address inbound calls, providing necessary information and resolving inquiries.

• Maintain accurate and up-to-date patient records.

• Monitor patient accounts and take appropriate action when necessary.

• Process customer credit applications accurately and efficiently.

• Proficiency in using patient scheduling software A+.

• Ability to answer and effectively handle inbound calls

• Experience in performing receptionist duties

• Capable of scheduling and managing patient appointments

• Excellent communication and interpersonal skills

• Ability to maintain patient confidentiality and adhere to HIPAA guidelines

• Strong organizational skills and ability to multitask

• Ability to work in a fast-paced, high-volume environment

• Prior experience in a healthcare or medical devices setting A+

• Strong problem-solving skills and attention to detail

• Basic computer skills including familiarity with Microsoft Office Suite

• High school diploma or equivalent required, higher education preferred

• Ability to work cooperatively in a team environment.

*Must be able to work onsite 8:30-5:00 M-Friday. Business Casual Dress.