We are seeking a Patient Service Representative in the healthcare industry, based in Cincinnati, Ohio. This role offers a contract period, with the possibility of becoming contract to hire employment opportunity, and is centered around providing excellent customer service in a healthcare setting.

Responsibilities:

• Handle pre-registration and financial clearance functions prior to patient service

• Validate patient's demographic and insurance information accurately

• Obtain pre-certification/authorization as required for patient services

• Schedule patients and input necessary details into the management system

• Provide support to the rheumatology call center by managing patient inquiries

• Leverage customer service and phone skills to ensure patient satisfaction

• Maintain accurate customer records and monitor patient accounts for necessary actions

• Process customer credit applications efficiently

• Utilize customer service skills to resolve any customer inquiries or issues.