We are offering a contract to permanent employment opportunity for a Patient Service Representative in the Healthcare/NHS industry in Philadelphia, Pennsylvania. The prospective candidate will be primarily engaged in managing patient services and administrative tasks. This role is based in a fast-paced healthcare setting where the focus is on enhancing patient satisfaction and healthcare delivery.

Responsibilities:

• Serve as the first point of contact for patients, visitors, and guests, providing direction and assistance as necessary.

• Oversee the completion of required paperwork such as intake documents and insurance forms by patients.

• Manage patient appointments, including scheduling, confirmation, and cancellation.

• Maintain the confidentiality and integrity of patient medical records, ensuring they are compiled, recorded, and archived accurately.

• Handle incoming calls, emails, and documents, directing them to the appropriate staff.

• Perform administrative tasks such as maintaining an inventory of supplies and placing orders as required.

• Dispatch medical records, correspondence, and other documents via mail, email, or fax.

• Ensure accurate completion of financial functions such as copay collection, reconciliation, and deposits.

• Assist the billing department in addressing insurance denials by monitoring and working on worklists in the electronic medical records system.

• Provide support to the patient care team as directed by healthcare management including physical therapists and speech-language pathologists.

• Effectively manage challenging patient situations and implement service recovery techniques to maintain positive patient relations.

• Must possess basic computer skills.

• Prior experience in a healthcare setting or similar customer service environment is preferred.

• Excellent interpersonal communication skills and strong customer service orientation.

• Ability to handle patient queries and concerns with sensitivity and professionalism.

• Familiarity with medical terminology and healthcare procedures is beneficial.

• Proficiency in managing patient records and maintaining confidentiality as per HIPAA guidelines.

• Capable of multitasking, prioritizing tasks, and managing time efficiently.

• Ability to work in a team and collaborate effectively with the healthcare team.

• High school diploma or equivalent is required; further education in healthcare administration or medical field is a plus.

• Ability to operate standard office equipment such as computers, fax machines, telephones, and photocopiers.

• Willingness to participate in ongoing development and training programs.

• Availability to work in different shifts, including weekends and holidays if necessary.

• Fluency in additional languages could be advantageous for communicating with diverse patient groups.