·         Entry Level Lab Technician in the Complaint Investigations Lab.

·         The Technician will be responsible for: Unpacking boxes safely and sorting the returned products accordingly by product lines.

·         Investigating returned products to resolve customer complaints regarding their blood glucose meters, strips & sensors.

·         The Technician will document complaint investigations in the Complaint Handling System. The Technician will also use troubleshooting equipment like, multi-meters, oscilloscopes, test fixtures, microscopes, etc. to complete the investigation.

·         Perform routine maintenance on individual quality records and ensure equipment used for testing is within validity.

·         Must Have ~ proficient computer skills to navigate Internet programs used, basic MS Office skills and be able to read, write and comprehend English.

·         Experience in Medical Device / Biotech Industry with a Technical Background is preferred.

·         Knowledge of Electronic Troubleshooting is preferred.

·         Ability to work in a team setting is a plus.

·         Ability to follow written work instructions of SOP’s is required.

·         Good documentation skills are a must.

·         Good computer skills are essential for this job, since data entry of investigation results is a primary part of the job.

·         Ability to focus while performing repetitive and routine investigations is a must.

·         Great fit for workers with Inspection and Quality experience.

·         Minimum education required is H.S. Diploma or equivalent (such as GED) with Technical experience.

·         An Associates (Two year) degree in Electrical Engineering or other Science may be considered.

·         Recent college graduates with a Bachelor’s degree are an ideal fit for this entry level position.