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Customer Service Representative

Platinum Health Solutions Llc
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New York, NY, USA
$40,000 - $50,000 yearly
Dec 04, 2025
Customer Service Telecommunications

Job Description

Job Description
Customer Service Representative Opportunity at Health Insurance Enrollment Center

About Us:

The Health Insurance Enrollment Center is seeking a motivated and multi-talented individual with strong client service skills to join our Customer Service team. This critical role involves providing contact center product support to both new and existing customers.

Key Responsibilities:

  • Active Listening: Engage with callers to understand and address their needs, concerns, or inquiries.
  • Prompt Responses: Accurately and promptly respond to callers’ inquiries, ensuring they feel supported and valued.
  • Record Keeping: Maintain detailed records of caller interactions, comments, and inquiries.
  • Utilization of Tools: Appropriately use software, databases, call scripts, and other tools.
  • Performance Metrics: Strive to meet or exceed call center metrics while delivering excellent and consistent customer service.
  • Continuous Learning: Participate in training and other learning opportunities to expand knowledge of the company and position.
  • Team Collaboration: Build lasting relationships with call center team members based on trust and reliability.
  • Escalation: Immediately escalate any concerns to the appropriate management team member.
Key Traits for Success:

  • Strong Work Ethic: Demonstrate dedication and diligence in your work.
  • Fast-Paced Environment: Ability to thrive in a fast-paced setting.
  • Excellent Customer Service Skills: Provide outstanding service to our customers.
  • Positive Company Environment: Contribute to a workplace where team members receive positive feedback, energy, and opportunities for personal growth.
Requirements:

  • Customer Service Experience: Previous experience in customer service is preferred.
  • Strong Work Ethic: A committed and diligent approach to work.
  • Desire for Advancement: Ambition to grow and advance within the company.
  • Attention to Detail: Sharp attention to detail and ability to multitask effectively.
  • Reliable Transportation: Reliable transportation or a valid driver's license.
  • Interpersonal Skills: Excellent interpersonal and communication skills.
  • Health Insurance Knowledge: Knowledge of health insurance is a bonus but not required, as we provide training.
Why Join Us?

  • Reputable Company: Become part of a respected firm in the health insurance industry.
  • Professional Growth: Opportunities for training, development, and career advancement.
  • Supportive Environment: Join a positive and energetic team that values personal growth and collaboration.
If you are a dedicated customer service professional looking for a rewarding opportunity, we want to hear from you!

Apply today to join our esteemed Customer Service team at the Health Insurance Enrollment Center!
About Platinum Health Solutions Llc
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