Key Responsibilities:

• Handling Incoming Tickets
• Help Desk Support
• Remote Support
• Onsite Support
• Server Migrations
• Server Installs
• Network Troubleshooting
• Work with clients to resolve technical cases. Requires great communication skills to be able to bridge the gap between tech speak and normal person speak.
• Quickly and efficiently identify practical solutions to technical issues. Requires a strong technical and analytical ability. You need to understand Windows based networks and common troubleshooting steps, and have the ability to research and come up with creative solutions where needed.
• Continually grow your knowledge base. You need to be able to learn quickly. You will be exposed to some cutting edge technology used by our clients. You need to be willing to learn how to use it.

Desired Skills and Experience:

• Understanding of Windows based networks including servers, workstations, and core networking concepts
• Understanding of routers, switches, firewalls, and other basic networking equipment, specifically related to installation and troubleshooting.
• Understanding of printers, scanners, and other standard IT peripherals, specifically related to installation and troubleshooting.
• Excellent verbal and written communication skills
• Ability to maintain professionalism in challenging situations
• Excellent organizational skills
• Ability to work in a fast-paced environment independently and meet aggressive deadlines
• Ability to work independently, self-starter
• Ability to work with technical teams and internal teams to ensure client success
• Experience with Microsoft Office
• Experience with AutoTask DATTO RMM and DATO Backups
• Understand workstation and server operating systems. This includes Windows 7, 8, and 10 along with Server 2008 R2 Server 2012 R2 2016, 2019 and 2022. Examples include:
  • Configure and troubleshoot shared drives and resources such as printers.
  • Configure and troubleshoot user accounts and file permissions.
  • Configure and troubleshoot software installations.
  • Configure and troubleshoot Active Directory environments.
  • Configure and troubleshoot RAID configurations.
• Understand network devices along with standard troubleshoot. This includes routers, switches, firewalls, printers, and any IP connected devices. Examples include:
  • Configure and troubleshoot internet connections.
  • Configure and troubleshoot local network.
  • Configure and troubleshoot basic firewall functionality.
• Configure and troubleshoot printers and other IP connected devices.
• Understand common Anti-Virus technical issues, including:
  • Configure and troubleshoot installation.
  • Configure and troubleshoot Exclusions and Quarantined files.
• Understand common backup technologies and methodologies

Compensation Plan: The position is salary plus benefits, profit sharing, retirement plan, and an expense account. The salary is evaluated each year at your annual review, and there are great growth opportunities with our team. Compensation includes:

Salary reflective of experience, skillset, and value brought to the organization

• Paid holidays and personal time off
• Medical, Dental, and Vision Coverage Available
• Company paid short term and long term disability insurance
• Company paid IRA plan with company contribution match
• Profit sharing on a monthly basis per company guidelines and an annual bonus plan