Entry-Level IT Support Technician

We are seeking a dedicated and proactive individual to join our team as an Entry-Level IT Support Technician. In this role, you will be the first point of contact for our staff, providing essential support for a range of IT needs, ensuring our hardware and software systems run smoothly.

Responsibilities:

• Offer end-user support, promptly resolving issues to ensure uninterrupted day-to-day operations.

• Troubleshoot network connectivity issues, ensuring reliable access to resources and the internet.

• Handle hardware and software issues, including repairs and troubleshooting for specific computers, label makers, and other devices.

• Conduct routine maintenance checks to update hardware and software, enhancing system efficiency and security.

• Setup or modify devices and systems, including badges, cameras, and other essential office technology.

• Assist with the administration and troubleshooting of Line-of-Business Applications (e.g., Laboratory Information Management Systems (LIMS), Accounting Software).

• Document the network configuration and changes, maintaining accurate records for IT infrastructure.

• Provision new user and instrument workstations, ensuring seamless integration into our IT environment.

Preferred Skills:

• Familiarity with IoT devices and their integration into business environments.

• Basic understanding of PowerShell/Python scripting to automate tasks and improve system management.

• SQL experience for database management.

• Exposure to cloud services (AWS, GCP, Azure), understanding their application in business settings.

• Familiarity with any type of Virtualization/Containerization technologies.

Qualifications:

• A keen interest in IT support and technology, with a willingness to learn and adapt to new challenges.

• Strong problem-solving skills and attention to detail.

• Excellent communication abilities, capable of explaining technical concepts to non-technical users.

• Ability to work independently and as part of a team, managing time effectively to meet deadlines.

• A foundational understanding of computer systems, networks, and software applications.

• Relevant certification (e.g., CompTIA A+) is a plus but not required.

If you are passionate about technology and eager to start your career in IT support, we'd love to hear from you! This position offers a fantastic opportunity to develop your technical skills in a supportive environment. Please submit your resume to join our dynamic IT team.