Ortho Rhode Island is a world-class group of talented providers and professionals, all working together to offer value and quality in everything we do. Each Ortho Rhode Island team member is dedicated to thinking like a patient, and to offering the best experience in our industry, driven by our core values: delivering on our word, respecting each other, innovating in orthopedics, valuing every individual, and engaging our community.

The Vision of the Front Office Supervisor is the essential link in providing a team-based approach to patient care and an exceptional patient experience. The Front Office Supervisor will emphasize highly personalized care and help patients surpass barriers to healthcare by improving the patient/provider relationship.

The Front Office Supervisor is responsible for maintaining a courteous and efficient Front Desk operation, and to manage, lead and direct all front desk employees.

Duties and Responsibilities include but are not limited to:

• Ensures White Glove Service within the Front Offices of Ortho RI
• Hiring, training, supervising, and scheduling of all Front Desk staff
• Mentor and develop new Front Desk Receptionists
• Participate with employee performance review process
• Managing payroll for Front Desk
• Routinely checks to be sure all patients are accounted for and being helped to eliminate patients’ wait times
• Evaluates the patient check in process to ensure effectiveness of patient experience
• Ensures that messages, emails, and patient requests are answered
• Confirms completion for the end day reconciliation for patient in office payments
• Responds to patient complaints in a timely and appropriate manner.
• Act as a Front Desk Receptionist role when necessary
• Provides feedback to Practice Manager
• Compliance with HIPAA and OSHA regulations
• Other duties may be assigned as necessary

Performance Requirements:

Knowledge:

• Excellent computer skills
• EMR Systems
• Practice Management System
• Check-In Software
• Microsoft Suite (including: Outlook, Word, Excel, Calendar)
• Phone software
• Navigating Insurance Authorization websites
• Knowledge of estimated co-payment and co-insurance
• Provide day to day operational guidance
• Ability to collaborate with supervisory teams and administrators on projects or assigned tasks

Skills:

• Basic practices and methods in the repair of buildings, including safety procedures; common tools, equipment and materials used in the carpentry, plumbing, painting and electrical trades; electro-mechanical appliances used in homes and other buildings.
• Familiarity and follow through with all HIPAA compliance
• Attention to detail
• Self-motivated, showing initiative to tackle important issues, problems and tasks

Abilities:

• Embracing ORI’s mission and vision through friendly and patient-oriented service
• Demonstrate excellent teamwork, organizational, and communication skills
• Adheres to processes, while looking for opportunities for innovation and improvement
• Critical thinking skills and deliberate in decision making
• Able to work at a fast pace, while demonstrating patience with patients
• Assertive
• Ability to deal with problems involving a few concrete variables in standardized situations

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Demands:

• Requires mobility, frequent walking, standing, and sitting, some bending, stooping, and stretching and periodic lifting of up to 50 lbs.

• While performing the duties of this job, the employee is regularly required to converse and hear.

• Requires normal (corrected) vision.

• Requires coordination and manual dexterity sufficient to operate office equipment.

Position Type and Expected Hours of Work: This is a full-time position. Days and hours of work are typically Monday through Friday and may vary depend on Company Schedule.

Travel: No overnight travel is expected for this position. There will be frequent day travel to Company Divisions.

Required Education and Experience

• High School Diploma or equivalent
• Minimum of three years supervisory experience in physician office setting, Orthopedics preferred
• Any combination of education, training, and experience that demonstrates the ability to perform the duties of the position.
• Experience with Electronic Medical Records