Seeking a Level 2 Support Engineer for immediate hire. This role is essential for helping our small to medium-sized business customers operate more efficiently through the proper use of today's technologies. We are looking for candidates with strong customer-oriented consultative skills combined with robust technology and troubleshooting capabilities.

Role Overview: As a Level 2 Support Engineer, you will lead and mentor other team members, providing desktop, server, and network support for numerous businesses. This position offers a unique combination of both leadership and technical responsibilities.

Key Responsibilities:

• Deliver top-tier customer service with a focus on resolving issues and problems.
• Review escalated tickets and dispatch to local resources.
• Serve as a Subject Matter Expert on processes, procedures, and tools.
• Create documentation and provide training.
• Provide phone and remote support.
• Troubleshoot and resolve computer and network-related problems.
• Identify technology solutions based on customer support needs.
• Maintain a strong focus on security in all interactions and educate clients on security best practices.
• Maintain strong and consistent communication with customers.
• Document work performed and other technical information for clients.
• Handle Active Directory (AD) and DNS issues/changes.
• Install and configure firewalls, servers, antivirus, backups, and firewalls.
• Troubleshoot and install third-party applications.
• Install managed switches, routers, and wireless access points, including understanding VLANs.
• Manage Office 365 / Azure AD and Azure.
• Install and configure VMWare, Hyper-V, and other hypervisors.
• Troubleshoot network and service outages.
• Maintain wireless networks.
• Perform virtual server maintenance.

Requirements:

• Ability to diagnose and fix hardware and software issues for desktops and servers.
• Experience installing and troubleshooting Windows 8, Windows 10, Windows Server 2012/2016/2019, Active Directory, Exchange, and DNS.
• Experience with Remote Desktop Services.
• End-user and Help Desk experience with MS Office Suite and other common desktop applications.
• Experience troubleshooting network issues related to switches, routers, and WAN connectivity.
• Experience with Meraki and Palo Alto firewalls is a plus.
• Experience with Meraki and Aruba Wireless solutions is a plus.
• Certifications such as A+, MCSE, MCTS, MCITP, CCENT, CCNA are a plus.

Additional Requirements:

• Ability to lift up to 50 lbs. (servers and backup systems).
• Own a vehicle to visit multiple customers per day in the Sacramento, Grass Valley, and Tahoe regions as needed.