$2,500 Hiring Bonus! GCI's Senior IT Logistics Technician will s upport companywide IT purchasing activities by working with vendors and internal teams to ensure equipment and software needs are met according to business initiatives and company guidelines. Assist in coordinating orders, tracking deliveries, and evaluating cost-effective options. Provide input on hardware and software choices to help teams make informed decisions that align with budget and business goals. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: + IT Procurement + Project Support + Ticket Management + Technical Guidance + Ability to accurately communicate technical information in a clear and concise manner to a range of technical and non-technical audiences. + Ability to prepare clear and concise reports and recommendations. + Demonstrated ability to maintain the highest levels of confidentiality and show discretion when accessing computers, tablets, and other work devices for employees. + Strong problem-solving skills with the ability to effectively prioritize in a rapidly changing environment. + Ability to analyze and troubleshoot technical issues and root cause, leading to relevant insights and innovative solutions. + Knowledge and understanding of IT services, installation, modifications, and test procedures. + Knowledge and understanding of customer order fulfillment, inventory, shipping, and receiving requirements. + Ability to execute basic equipment installation and test and turn up procedures. + Ability to analyze the impact of changes on systems and take the necessary steps to ensure successful implementation. + Knowledge and understanding of necessary accounting processes, such as job costing. + Understanding of relevant IT hardware (i.e., servers, switches, computers, etc.) and IT software (versions, cheaper alternatives, etc.) to make informed purchase decisions. + Knowledge of Microsoft Windows/PC and Apple iOS/Operating Systems, messaging platforms, desktop applications, network security concepts, configurations, and component offerings. + Knowledge of web-based ticketing systems. COMPETENCIES: - ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. - BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles. - COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. - COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. o Ability to accurately communicate technical information in a clear and concise manner to a range of technical and non-technical audiences. o Ability to prepare clear and concise reports and recommendations. - COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI's Code of Business Conduct & Ethics. o Demonstrated ability to maintain the highest levels of confidentiality and show discretion when accessing computers, tablets, and other work devices for employees. - CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction. - RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. - RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. o Strong problem-solving skills with the ability to effectively prioritize in a rapidly changing environment. o Ability to analyze and troubleshoot technical issues and root cause, leading to relevant insights and innovative solutions. o Knowledge and understanding of IT services, installation, modifications, and test procedures. o Knowledge and understanding of customer order fulfillment, inventory, shipping, and receiving requirements. o Ability to execute basic equipment installation and test and turn up procedures. o Ability to analyze the impact of changes on systems and take the necessary steps to ensure successful implementation. o Knowledge and understanding of necessary accounting processes, such as job costing. - SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. - TECHNICAL PROFICIENCY - Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into databases or equivalent. o Understanding of relevant IT hardware (i.e., servers, switches, computers, etc.) and IT software (versions, cheaper