We are looking for a Collections Specialist to support receivables management and strengthen customer payment performance for a long-term contract opportunity in Greensboro, North Carolina. This position focuses on maintaining healthy account status through consistent follow-up, clear communication, and accurate documentation. The ideal candidate brings experience handling both commercial and consumer collection activity while working collaboratively with internal teams to resolve billing concerns and reduce outstanding balances.

Responsibilities:
• Contact customers regarding overdue balances through phone, email, and written communication while maintaining a solutions-focused approach
• Review aging reports and account histories to prioritize collection efforts and drive timely payment resolution
• Investigate billing questions, payment discrepancies, and account issues by partnering with customers and internal departments
• Maintain complete and accurate records of collection activity, payment commitments, and follow-up actions in the appropriate systems
• Support commercial and consumer collections by applying established collection practices across a variety of account types
• Monitor outstanding receivables and escalate high-risk or severely past-due accounts when additional action is needed
• Reconcile account details and assist with resolving invoice-related concerns that may delay payment
• Contribute to process continuity by adapting to updates in tools or workflows when collection operations require operational changes• Experience managing commercial collections, credit collections, or related accounts receivable activities
• Working knowledge of collection processes, account follow-up practices, and billing-related resolution
• Ability to communicate clearly and professionally with customers while handling sensitive payment discussions
• Strong attention to detail with the ability to document account activity accurately and consistently
• Comfortable reviewing aging information, identifying priorities, and following through on collection actions
• Proficiency using business systems, spreadsheets, or collections platforms to track account status and activity
• Ability to work independently, stay organized, and manage multiple accounts in a fast-paced environment