We are looking for a PC Technician to support end-user technology needs in Phoenix, Arizona. This Contract position focuses on maintaining computer hardware, preparing and configuring devices, and providing responsive deskside assistance across Microsoft-based environments. The ideal candidate brings hands-on technical troubleshooting skills, strong knowledge of operating systems and networking fundamentals, and experience working with Dell Technologies equipment and Active Directory.

Responsibilities:
• Provide on-site technical support for desktop and laptop issues, resolving hardware, software, and peripheral problems for end users.
• Set up, image, configure, and deploy computer systems and related equipment in accordance with organizational standards.
• Diagnose operating system performance issues and restore devices to proper working order through effective troubleshooting and repair.
• Manage user account support tasks within Active Directory, including access updates, basic account maintenance, and workstation connectivity assistance.
• Install, update, and support Microsoft applications and workstation configurations to ensure reliable day-to-day operations.
• Assist with network-related troubleshooting by identifying connectivity problems and coordinating resolution for local devices and user workstations.
• Maintain accurate records for asset assignments, device configurations, service activity, and deployment status.
• Support specialized hardware environments, including systems associated with EO/IR technology, while following established technical procedures.• Hands-on experience supporting PC hardware, desktop deployments, and deskside technical services.
• Working knowledge of Dell Technologies systems and components in a corporate or technical support setting.
• Familiarity with Microsoft operating systems, common business applications, and endpoint configuration practices.
• Understanding of networking concepts such as IP connectivity, device communication, and basic troubleshooting methods.
• Experience performing support tasks in Active Directory, including user and workstation administration.
• Ability to diagnose and resolve operating system, software, and hardware issues with minimal supervision.
• Strong documentation, organization, and communication skills for tracking support activity and assisting end users.