Description

Job Description

*Shift - M-F 10 am-6:30 pm

Position Overview:

The Configuration Technician is responsible for performing the pre-configuration of equipment prior to shipment to customers. The pre-configuration is to be performed in a quality and consistent manner in accordance with documented instructions. Equipment pre-configuration shall also be validated to ensure the proper functioning of the equipment prior to shipment.

This position is an entry level role with opportunities for advancement in the IT industry.

Key Tasks and Responsibilities:

• Follow specific written work instructions to efficiently provision and configure IT devices and otherwise prepare for device deployment based on customer requirements.

• Basic kitting of equipment based on customer requirements.

• Unbox, re-box and process equipment for shipping.

• Clean, test, and inspect IT devices.

• Escalate technical or other issues to your immediate supervisor.

• Participate in internal departmental and project meetings.

• Offer suggestions on improving processes and efficiencies.

• Other duties as assigned.

Key Outcomes of the Position:

• The Configuration Center Technician Associate will consistently follow documented processes to maintain a high degree of quality in work product and customer satisfaction. All assigned work must be completed in a timely and cost efficient manner.

Skills and Attributes Required:

• Excellent interpersonal, organizational, and communication skills.

• Demonstrated ability to manage multiple priorities of low complexity.

• Ability to work independently and to sustain positive relationships with team members, management and customers.

• Team oriented resource that approaches problems collaboratively.

• Aptitude to learn various IT disciplines at a basic level.

• Attention to detail and a strong work ethic required.

Qualifications:

This is a hands-on entry-level position that will provide a dedicated individual to support team workload. While existing technical certifications are preferred, they are not required. The individual will be expected to pursue the appropriate certifications as detailed by immediate supervisor within the first year of employment.

Experience and Educational Requirement:

• A High School Diploma or GED, with a minimum of 1 year of experience (preferred) or relevant training that is directly related to the duties and responsibilities specified.

• Valid Driver's License (less than 6 points on license to adhere to insurance requirements).

Physical Requirements:

The Configuration Center Technician Associate position involves lifting (up to 60 lbs.), carrying, standing, bending, transporting IT equipment 50% of the time. The position also involves the occasional use of basic tools (screwdriver), cleaning solutions, tear down and rebuild of IT components. Finally, the ability to type, work from a computer monitor, communication (written and verbal) and read basic work instructions are a requirements.

Skills

Troubleshooting, Desktop, Windows 10, Hardware support, customer service, Imaging, Deployment, Desktop troubleshooting, Pc troubleshooting, Technical support

Top Skills Details

Troubleshooting,Desktop,Windows 10,Hardware support,customer service

Additional Skills & Qualifications

-Basic windows knowledge

-Experience working with hardware peripherals (monitor, keyboard, mouse, etc) even if only at an educational/home environment

-Ability to read and follow directions/script

-Documentation skills

Experience Level

Entry Level

This is a Contract to Hire position based out of Brook Park, OH.

The pay range for this position is $17.50 - $17.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)