The Customer Service / Sales Support Representative serves as a key liaison between customers, Account Managers, and internal operations teams. This role is responsible for managing customer accounts, processing orders, coordinating fulfillment activities, and providing exceptional customer service. The ideal candidate is highly organized, detail-oriented, and comfortable working in a fast-paced environment while managing multiple priorities.

• Support Account Managers by managing customer accounts and responding to customer inquiries and requests.
• Prepare pricing quotations, coordinate product sample requests, and maintain customer documentation.
• Process and monitor customer orders from receipt through delivery, ensuring accuracy and timely execution.
• Collaborate with manufacturing, planning, logistics, and supply chain teams to ensure on-time order fulfillment.
• Communicate proactively with customers regarding order status, delivery schedules, pricing, and account-related inquiries.
• Assist with sales forecasting, reporting, and account performance analysis.
• Investigate and resolve order discrepancies, customer concerns, shipping issues, and other service-related matters.
• Track and report key performance indicators (KPIs) while maintaining accurate customer records and transactional data.
• Utilize SAP and Microsoft Excel to manage orders, customer information, and reporting activities.

• Respond to customer and Account Manager inquiries via phone and email.
• Create customer quotations and process sales orders.
• Update order status, shipment information, and delivery schedules within SAP.
• Coordinate with cross-functional teams to resolve supply chain, inventory, and delivery issues.
• Support customer account reviews and service improvement initiatives.
• Manage multiple customer accounts while ensuring a high level of responsiveness and accuracy.

• SAP
• Microsoft Excel
• Customer Service
• Order Management
• Account Support
• Data Entry and Reporting
• Communication and Problem-Solving

• Strong organizational and multitasking abilities.
• Excellent written and verbal communication skills.
• Ability to work effectively with cross-functional teams.
• Detail-oriented with a commitment to accuracy and customer satisfaction.

Recent graduates or candidates with internship, customer service, sales support, order management, or administrative experience who are looking to grow their career within a customer-focused business environment.

This is a Contract position based out of Dayton, NJ.

The pay range for this position is $20.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Dayton,NJ.

This position is anticipated to close on Aug 25, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any c