Career Opportunity: Client Experience & Sales Coordinator

Location: Santa Fe, New Mexico
Compensation: $40/hour (approximately $83,200 annually)

About Urbana Landscaping

Urbana Landscaping is a boutique landscape design and construction firm specializing in extraordinary outdoor living spaces throughout Santa Fe.

Every project we create is custom designed. We do not sell pre-packaged landscaping solutions or cookie-cutter designs. Each property is unique, every design is original, and every client has a different vision.

Our clients include successful business owners, executives, professionals, artists, and individuals who expect exceptional service, thoughtful communication, and outstanding craftsmanship. Building trust and creating an extraordinary client experience is just as important as the landscapes we build.

Our work sits at the intersection of art and construction. Every project is a collaboration between homeowners, designers, craftspeople, and our team. While the goal is always the same—creating something extraordinary—the path to get there is rarely identical from one project to the next. The ability to communicate well, build relationships, and navigate the human side of the process is just as important as staying organized.

Position Overview

The Client Experience & Sales Coordinator is one of the most important positions at Urbana Landscaping.

For many clients, you will be the first person they speak with and one of the people they communicate with throughout their experience with Urbana. In many ways, you are the face and voice of our company.

When someone reaches out to Urbana, we become deeply interested in their vision and what this project means to them.

This is not a script-driven sales position.

It is a relationship-driven role built on curiosity, communication, and genuinely understanding what clients hope to create.

You enjoy asking thoughtful questions, listening carefully, and helping clients feel heard. You understand that every inquiry represents someone's home, investment, and dream—not simply another sales opportunity.

Along with creating an exceptional client experience, you will manage our established sales process through HubSpot, coordinate appointments, maintain accurate records, and ensure every opportunity receives thoughtful follow-through from the initial inquiry through the sales process.

Required Experience

We are seeking someone with 2–5 years of experience in consultative, relationship-based sales or client relationship management.

This is not a transactional sales position.

Our sales process is much more comparable to luxury residential real estate, architecture, interior design, or custom home building than traditional retail or service sales.

Ideal experience includes:

• Luxury residential construction
• Landscape design
• Architecture
• Interior design
• Custom home building
• Remodeling
• Luxury real estate
• Design-build firms
• High-end home services
• Other consultative sales environments

Candidates should have experience with:

• HubSpot CRM (preferred)
• Managing multiple active client opportunities simultaneously
• Calendar management and scheduling
• Professional phone and written communication
• Detailed note-taking and documentation
• Following established sales systems and processes
• Independent problem solving
• Organization and prioritization
• Building long-term client relationships

Key Responsibilities

Client Experience

Serve as the primary point of contact for prospective and existing clients.

Responsibilities include:

• Answering incoming phone calls
• Responding to emails
• Responding to website and social media inquiries
• Speaking with approximately 15–20 prospective or existing clients each day
• Learning about each client's vision and goals
• Asking thoughtful questions to understand what they hope to create
• Coordinating communication between clients and the owner
• Providing updates throughout the sales process
• Delivering a warm, polished, and professional experience with every interaction

Sales Process & HubSpot

Manage Urbana's established sales process using HubSpot.

Lead sources include:

• Referrals
• Past clients
• Website inquiri