Job Title: Quality/Operations Assistant

Job Description

The Quality/Operations Assistant supports production, quality, and supply chain activities by ensuring accurate ERP data entry, maintaining precise inventory and batch records, and facilitating smooth order processing. This role plays a key part in maintaining data integrity, tracking performance metrics, and supporting continuous improvement across operations in a manufacturing environment.

Responsibilities

• Ensure accurate and timely entry of data from production and customer orders into the ERP system.
• Execute ERP transactions including material consumption, Report as Finished (RAF) entries, inventory movements, and corrections.
• Maintain accurate batch records, including quantities, status, and related documentation.
• Verify the accuracy of ERP system transactions completed by employees and ensure compliance with current requirements.
• Identify and correct discrepancies in material consumption, packaging information, quantities, and inventory records.
• Prepare, organize, and maintain production-related documentation, including batch tickets and inventory adjustments.
• Print labels and batch tickets for production orders and ensure that label information aligns with order details and product specifications.
• Monitor ongoing operational and system issues, document their resolutions, and report them to supervisors.
• Document root causes of recurring issues and record corrective actions taken to prevent reoccurrence.
• Escalate critical or recurring operational and system issues to appropriate stakeholders when necessary.
• Prepare periodic reports in agreed formats and within established timelines to support operations and quality tracking.
• Track and report key performance metrics and system performance issues to support continuous improvement.
• Act as a liaison between Quality, Production, and Supply Chain to ensure consistent communication and data alignment across departments.

Essential Skills

• At least 2 years of experience in a manufacturing environment
• Hands-on experience working with ERP systems, with a preference for Microsoft Dynamics 365 (D365).
• Strong understanding of data accuracy, reconciliation, and quality control principles.
• Proficiency in data entry and order entry with high attention to detail and low error rates.
• Experience with inventory administration, including tracking, adjustments, and documentation.
• Ability to verify and validate transactional data and resolve discrepancies in a structured manner.
• Strong organizational skills for managing batch records, tickets, and production documentation.
• Ability to work effectively as a liaison between quality, production, and supply chain teams.
• Ability to distinguish colors accurately; candidates must not be colorblind.

Additional Skills & Qualifications

• Experience in operations, inventory control, or administrative support within a manufacturing setting.
• Familiarity with quality control processes and documentation in production environments.
• Experience working with labels, packaging specifications, and batch ticket systems.
• Comfort preparing periodic performance and operations reports in standardized formats.
• Strong communication skills to clearly report issues, document root causes, and share corrective actions.
• Ability to work collaboratively within an inclusive, team-oriented environment.

Work Environment

This role is based in a manufacturing environment with close collaboration between Quality, Production, and Supply Chain teams. Typical working hours are on a day shift with flexible options such as 7:00 a.m. to 3:30 p.m. or 8:00 a.m. to 4:30 p.m. The position involves regular use of an ERP system, handling batch tickets, labels, and production documentation.

This is a Contract to Hire position based out of Elk Grove Village, IL.

The pay range for this position is $22.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health S