Location: Newark, NJ

Onsite Flexibility: Onsite

• Position Type: Contract
• Contract Duration: 7 months
• Pay Rate: $29.42 $51.49 / Hour (USD)
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

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The Audiobook Creation Exchange (ACX) Community Operations Specialist will conduct work that enhances the global presence of ACX, our creator marketplace that connects rightsholders with performers and producers to create their audiobooks. The ACX Community Relations team works with internal stakeholders as well as the indie creator community to enhance existing and create new policies and programs that serve the ACX community. You are a fast learner who will master the intricacies of ACX's operations while simultaneously serving as a business partner to members of the creative community. You are passionate about working with creators and have a solid understanding of their needs. You thrive in a highly entrepreneurial, fast-changing, and collaborative environment where people are driven, enthusiastic, and not afraid to take risks. This position is being hired to support the Hiring Manager while a team member is on maternity leave. The contractor will help manage operational work, perform data analysis, support fraud investigations, and improve operational efficiency through the use of GenAI tools. The role is highly analytical and requires someone who can interpret data, communicate business findings, and write clear, professional messaging for creators and stakeholders. Candidates with experience supporting marketplace platforms (buyers/sellers, creators/customers, vendors, etc.) or working with creative professionals will be viewed favorably. A prior understanding of the audiobook industry or audiobook publishing ecosystem is considered very important.

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• Coordinate and provide support for tasks, projects, and meetings for the ACX Creator & Community relations team, particularly related to Fraud prevention, Royalties questions, and other escalations
• Maintain policy documentation and support various programs that support the ACX community
• Learn and leverage new tools including AI-powered platforms to manage data and list creation for email campaigns sent to our ACX community
• Analyze and leverage data including royalty statements and emerging compensation models to drive and inform critical business decisions
• Act as a trusted voice of the ACX community to our leaders in Product, Risk Management, Legal, Marketing, Operations, Customer Care, and other internal Audible teams
• Apply strategic thinking to navigate complex fraud scenarios, collaborating with Risk Management and Legal teams to protect the ACX ecosystem
• Draft policy language, communications, and program verbiage with sensitivity to legal nuance and brand voice
• Analyze operational data using Excel and Tableau
• Support fraud investigation efforts
• Generate business communications and consultation verbiage
• Improve operational efficiency through GenAI tools
• Communicate professionally with creators, authors, and narrators
• Assist the Hiring Manager with operational reporting and analysis

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• Strong analytical mindset
• Excellent written communication and business writing (including legal/compliance-style messaging)
• Adaptability and flexibility in a fast-changing environment
• High attention to detail and proven ability to manage projects and competing priorities
• Team player with the ability to work effectively in a high-energy, rapidly evolving organization
• Up to date with emerging trends on social; passionate about building online communities
• Strong organizational, interpersonal, and communications skills
• Expert-level proficiency in Excel (advanced formulas, pivot tables, data modeling) and strong skills in PowerPoint
• Intermediate to Advanced Excel skills, including: Pivot Tables, Formulas, Data analysis, Filtering and manipulating large datasets
• Comfort with AI-powered tools and a willingness to adopt emerging technologies; comfortable using AI tools to improve operational efficiency (candidates who are resistant to AI technologies are not a fit)
• Ability to think strategically and synthesize complex information across legal, financial, and operation